Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Average customer rating
4.3
(1,014 Reviews)
Rating breakdown 1,014 reviews
5 Stars
761
4 Stars
63
3 Stars
49
2 Stars
33
1 Star
108
81%of customers recommend this product.
(
664 out of
823)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Cosmic Orange (Unlocked)
Posted by: Anonymous
Verified Purchase:Yes
Phone is awesome. Light in weight but heavy on performance!
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 24, 2026
Thank you for sharing your thoughts on your new iPhone 17 Pro Max. It is great to hear that you are enjoying both its lightweight feel and its strong performance.
Thanks for being part of AT&T!
Thanks for being part of AT&T!
Written by a customer while visiting ATT.com
Posted by: Jody Black
from Wisconsin
Verified Purchase:Yes
Horrible phone. Freezing up every day. Wish I had my 15 back
No, I would not recommend this to a friend.
Response from ATT.comBy ATTCare_Yvette, August 7, 2026
We're sorry to hear your iPhone 17 Pro Max is freezing every day. This is not the experience you should have with a new device. Here are some troubleshooting steps that may help:
**Troubleshooting Steps:**
1. Force restart: Press and quickly release Volume Up, then Volume Down, then hold the Side button until the Apple logo appears
2. Check for iOS updates in Settings > General > Software Update
3. Free up storage space if your device is nearly full
4. Reset all settings (Settings > General > Reset > Reset All Settings)
If the freezing continues, please visit https://www.att.com/get-support/, or DM us on socials so we can explore warranty replacement options.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
**Troubleshooting Steps:**
1. Force restart: Press and quickly release Volume Up, then Volume Down, then hold the Side button until the Apple logo appears
2. Check for iOS updates in Settings > General > Software Update
3. Free up storage space if your device is nearly full
4. Reset all settings (Settings > General > Reset > Reset All Settings)
If the freezing continues, please visit https://www.att.com/get-support/, or DM us on socials so we can explore warranty replacement options.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: Williams1212
from Ohio
Verified Purchase:Yes
Followed direct instruction for the transfer of data from my old phone to my new phone. The new phone froze mid download and I lost important data from my transfer.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 17, 2026
Williams, thank you for sharing with us your experience. We are sorry to hear about the error you experienced and the loss of your important data during the transfer to your new iPhone 17 Pro Max. While data transfers are managed directly through Apple's software, we want to do everything we possibly can to support you through this. Please send us a direct message so our team can check if any of your data was securely backed up to your cloud services and assist you with getting your new phone safely up and running.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Bellaxoxo92
from Chicago, IL
Verified Purchase:Yes
The phone is definitely worth it.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, September 24, 2026
Hi, Bellaxoxo92. We are glad to hear that you feel the phone is definitely worth it. We appreciate you taking the time to share your excellent feedback with us. 💙
Written by a customer while visiting ATT.com
Posted by: Gus Bo
from Hillsborough, NJ
Verified Purchase:Yes
Great product as always. Next evolution of the camera is exceptional.
Response from ATT.comBy AT&T CARE - Isabella, September 24, 2026
Hello Gus Bo! Thank you for sharing your thoughts with us, especially coming from a communications background. We are glad to hear that you are enjoying the iPhone 17 Pro Max and that the new camera features have stood out to you as an exceptional evolution.
We appreciate your continued support and feedback! 💙
We appreciate your continued support and feedback! 💙
Written by a customer while visiting ATT.com
Customer Rating
5
Everything on his phone working perfectly fine not
on July 29, 2026
Posted by: Anonymous
from Sa
Verified Purchase:Yes
I like this phone camera quality A1
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Manuel2
Verified Purchase:Yes
Great device and highly recommend it.
Written by a customer while visiting ATT.com
Posted by: Keyaira
Verified Purchase:Yes
My phone is amazing, camera is great
I would recommend this to a friend!
Written by a customer while visiting ATT.com