Hey Ray, we appreciate you sharing your feedback. We can imagine how disappointing and frustrating it must have been to experience glitches with the iPhone 17 Pro Max and even though it's working better now, it's still inconvenient when those issues pops up from time to time. New devices, can sometimes experience software or hardware glitches that are often resolved through updates. Ensure that your iOS is fully updated and consider contacting Apple Support—they can assist with persistent problems or potentially offer a replacement if necessary. With the right updates and support, your iPhone 17 Pro should ideally perform as reliably. Please click on the link: https://support.apple.com/guide/iphone/iphone-17-iph15f87b8cf/ios to learn more about iPhone 17 pro. We appreciate you being a part our AT&T family!

Hey Raj, we understand the color of your iPhone 17 Pro Max isn’t quite what you were hoping for. We can see how that might be a little disappointing. In the meantime, we are glad to hear everything else is working perfectly, and we can explore options to make sure you’re completely happy with your device. You can feel free to visit our nearest AT&T store or online where you can check the device that best suit your needs as well as your satisfaction.

Hey there, we appreciate you sharing your experience with the iPhone 17 Pro Max and understand you’ve noticed your Face ID only works when you’re looking straight at the screen. We can see how that might feel limiting, especially if you’ve seen newer models work from different angles. Let’s go through your settings together and we will also share what’s possible with your current model, so you can get the best performance from it.

Here are few troubleshooting steps you can try from your end and see if it makes any changes for the device Face ID:

1.Check Face ID Settings:
Go to Settings > Face ID & Passcode. Ensure that Face ID is enabled for the features you want to use, such as unlocking your iPhone, Apple Pay, and third-party apps

2. Ensure Nothing is Blocking the Camera:
Make sure the TrueDepth camera is clean and unobstructed. Remove any screen protectors or cases that might cover the camera. Wipe the camera area with a microfiber cloth to remove any smudges or dust.

3.Check Your Position:
Hold your iPhone at a comfortable distance (about 25-50 cm) and ensure your eyes, nose, and mouth are fully visible to the camera. If you're wearing a mask, ensure that you have enabled the "Use Face ID with a Mask" feature in the settings.

4.Restart Your iPhone:
Sometimes, a simple restart can resolve software glitches. Hold the power button and slide to power off, then turn it back on.

5.Reset Face ID:
If Face ID still isn't working, try resetting it. Go to Settings > Face ID & Passcode, tap Reset Face ID, and then set it up again.

6.Update iOS:
Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates.

7.Check for Environmental Factors:
Bright sunlight or certain types of lighting can interfere with Face ID. Try using your iPhone in a different lighting condition to see if that resolves the issue.

8.If none of the above step's work, there may be a hardware issue with the TrueDepth camera. You can Contact Apple Support or visit the nearest AT&T store where they can help assist further.