The button on the gigi 2 was a soft plastic. It looked melted and had bits of loose plastic around the edges of the button. Likely a manufacturing defect
Response from lelo.comBy Regina, LELO, May 26, 2022
Hi! Thank you for bringing this to our attention as your Gigi 2 should not have a button like this. This is covered by our warranty so don't hesitate to reach out to our Customer Care team for assistance with getting your device replaced!
I bought this as my first toy a few months ago! It surprised me! Very ease to use and very good experience! I will highly recommend it to everyone I know!
For the price I would have expected more. Buttons are hard to use. 5 out of 10 on the thrill meter
I would recommend this to a friend!
Response from lelo.comBy Evelyn, LELO, May 31, 2022
Hi! Thank you for your feedback, we appreciate it very much. We're sorry to hear that your GIGI 2 didn’t match your expectations. Please know that you can reach out to our Customer Care department at any time to let us know more about your experience. Have a wonderful day!
Love it so far! Keeps a charge, satisfies, great quality and very comfortable materials, and easy to use. I like the multiple functions and internal and external applications. I recommend it!!