Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Black
Average customer rating
4.5
(1,988 Reviews)
Rating breakdown 1,988 reviews
5 Stars
1,507
4 Stars
257
3 Stars
97
2 Stars
59
1 Star
68
89%of customers recommend this product.
(
1,705 out of
1,907)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Black
Customer Rating
2
repurchased - very disappointed
on November 23, 2025
Posted by: verydisappionted12345
I bought my first sona cruise 2 back in 2020, and unfortunately broke the suction while cleaning it this year. I immediately went to replace it with the same thing, because the first one was great! I am extremely disappointed with my second one. First, there is no longer just a constant suction. All 12 settings are patterns. That’s probably the worst part of my new sona cruise 2. Secondly, the suction is way worse on this one compared to the first one i bought. Overall, very disappointed because i loved my first one so much.
No, I would not recommend this to a friend.
Response from lelo.comBy Faye, LELO, November 25, 2025
Hello! Thank you for your feedback! Based on your description, it does sound like your SONA 2 Cruise may not be working as intended so one of our agents will be in touch to go over our warranty policy.
Written by a customer while visiting lelo.com
Posted by: Lala87
Verified Purchase:Yes
2nd time buying, I love this, they last and are great for use alone, or not!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Customer Rating
2
Meh
on November 27, 2025
Posted by: MIza
I thought Sona 2 Cruise will be even better than my lovly Sona. Disign is the same- elegant, fits my hand perfectly. However the feeling is not the same :( "Vibrations" are not as strong as in the Sona one and I can't get a big O.
No, I would not recommend this to a friend.
Response from lelo.comBy Eris, LELO, December 1, 2025
Hi! Thank you very much for your feedback, we appreciate it as it helps us improve. We're very sorry to hear your experience didn’t match your expectations. Please know that you can contact us at any time and tell us more about your experience. All the best!
Written by a customer while visiting lelo.com
Customer Rating
2
Disappointed
on December 10, 2025
Posted by: Chik
I had a sona cruise and the off button broke after two years... Bought the sona cruise 2 thinking it would be pretty much the same but no. Not sure why there is no constant setting and half the settings have pauses with 0 vibrations. Not sure if mine is defective or this 2 version just doesn't cut it for me like the first one did.
No, I would not recommend this to a friend.
Response from lelo.comBy Siv, LELO, December 11, 2025
Hello, and thank you for leaving a review. This is not how Sona 2 Cruise should function. Don’t hesitate to reach out to our Customer Care so we can assist you with submitting a warranty claim for your item.
Written by a customer while visiting lelo.com