Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Black
Average customer rating
4.5
(1,988 Reviews)
Rating breakdown 1,988 reviews
5 Stars
1,507
4 Stars
257
3 Stars
97
2 Stars
59
1 Star
68
89%of customers recommend this product.
(
1,705 out of
1,907)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Black
Posted by: FindingTime
Verified Purchase:Yes
Love our other lelo products! It’s a vacation present every year for ourselves, this year I thought I’d splurge on the cruise 2 since it seemed so well intentioned! We’re on our 4th or 5th time using it together and it seems to have a bit of a problem if it creates a “suction lock, like once it (any time it) contacts any softer skin it creates a vaccine and stops function. Like if you suck it to your finger tip it will just stop function until the seal is broken, I understand you are supposed to keep it hovering, but in the dark? Also I feel like we paid a significant up charge for the function that is supposed to increase power a bit if pressure is applied? We’ve spent a bit of time exploring this toy and haven’t noticed any change in vibration level or output at all, truth be told we’re having a bit of trouble with this product and I’d say it distracted from our last experiences as opposed to enhance. I’ve read the manual, but maybe learning curve?
No, I would not recommend this to a friend.
Response from lelo.comBy Remi, LELO, September 20, 2021
Hi there! Thank you very much for your review. We're very sorry to hear your experience didn’t match your expectations. Don't hesitate to contact our Customer Care team to let us know more and we'll be happy to follow up. Have a nice day!
Written by a customer while visiting lelo.com
Posted by: C&N1310
Verified Purchase:Yes
Loves it !!!! Works like a dream and it’s easy to use and can change things up.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: pleasure victim
Verified Purchase:Yes
really like the device except for the buttons. they’re so close together and on the smaller side so i tend to fumble for the right one. also, i like the lower speed but each time i change to a different setting, i have to readjust the speed again. the device works great and feels great. love the variety of settings. the buttons and having to readjust the speed are the only downsides.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: LeloLover2021
Verified Purchase:Yes
I enjoyed its use but it could use some intensity adjustments.
Written by a customer while visiting lelo.com
Posted by: Anonymous
Verified Purchase:Yes
Great features, good operation. Very intense even at lowest setting. Cleans easily
Written by a customer while visiting lelo.com
Posted by: DameDandy
Verified Purchase:Yes
This was incredibly painful. I lost control of bodily functions on first use and was in intense pain for 4 hours afterwards. After researching this problem, I saw that other women have reported nerve damage from this line of products. Bought the womanizer instead, and it works wonders.
Written by a customer while visiting lelo.com
Posted by: Lou2
Verified Purchase:Yes
I bought this device thinking it was better than the SONA Cruise which failed forever atfer using it once in the bath-tube, non-compliance with the product tecnical specifications
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, October 15, 2021
Hello,
I am sorry it didn't meet your expectations.
Feel free to write to our Customer care team if you need any further assistance.
Our second generation of Sonas was actually developed on the feedback of the customers. In case the device is faulty, it does fall under our warranty policy so you can submit a warranty claim for it. You can read more about it under Shopping faqs.
I am sorry it didn't meet your expectations.
Feel free to write to our Customer care team if you need any further assistance.
Our second generation of Sonas was actually developed on the feedback of the customers. In case the device is faulty, it does fall under our warranty policy so you can submit a warranty claim for it. You can read more about it under Shopping faqs.
Written by a customer while visiting lelo.com
Posted by: Bob2
Verified Purchase:Yes
Purchased Sona a couple of years ago, for my wife , started to lose its charge quicker during use, so lldecided to upgrade to sona 2 cruise for her but not having the same reaction with sona cruise 2
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, October 15, 2021
Hello,
Thank you for your honest feedback, the seconds generation of Sonas was developed upon customers' feedback, feel free to contact our Customer care team so they can provide you with info about differences between these two generations if needed.
Thank you for your honest feedback, the seconds generation of Sonas was developed upon customers' feedback, feel free to contact our Customer care team so they can provide you with info about differences between these two generations if needed.
Written by a customer while visiting lelo.com