Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Black
Average customer rating
4.6
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,505
4 Stars
256
3 Stars
96
2 Stars
57
1 Star
66
90%of customers recommend this product.
(
1,701 out of
1,899)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Black
Posted by: LCLCLC
Verified Purchase:Yes
I actually tried to return this product after one try. Once I adjusted the settings... DREAMS! An amazing product.
Written by a customer while visiting lelo.com
Posted by: Exp Girl
Verified Purchase:Yes
I don’t get it. It barely vibrates. I’m not happy with this purchase and it was a lot of money. The material is soft though.
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hello! Thank you for leaving a review. This is not how the SONA 2 Cruise should function. We'll have a Customer Care team member contact you shortly in order to assist. Have a great day!
Written by a customer while visiting lelo.com
Posted by: Nickname000009
Verified Purchase:Yes
I’m scared of it. It’s really intense. Even the lowest setting is just kind of uncomfortable. If you’re sensitive at all, I don’t recommend it.
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hello! Thank you for your honest feedback, we appreciate it very much. We’re so sorry to hear that you were not satisfied with your purchase. Please know that our Customer Care team is always on hand if you want to share more about your experience or get some tips on how to get the most out of your purchase. Have a great day!.
Written by a customer while visiting lelo.com
Posted by: InvalidUser01
Verified Purchase:Yes
This was my first foray into Lelo products after having read rave reviews. I was looking for something on the small side that could be used with a partner or by myself. I did my research And chose the SONA 2 and it is very pretty in design. However I think I may be one of the few who was disappointed in the performance. I found the multitude of settings to be mostly annoying and distracting and overall, I thought the vibrations were weak. And I did fully charge it the few times I tried it. It may just be me but I am disappointed in my first experience with one of these products, especially for the price.
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hi! Thank you very much for your feedback, we appreciate it as it helps us improve. We're very sorry to hear your experience with SONA 2 didn’t match your expectations. Please know that you can contact us at any time and tell us more about your experience. Have a lovely day!
Written by a customer while visiting lelo.com
Posted by: FindingTime
Verified Purchase:Yes
Love our other lelo products! It’s a vacation present every year for ourselves, this year I thought I’d splurge on the cruise 2 since it seemed so well intentioned! We’re on our 4th or 5th time using it together and it seems to have a bit of a problem if it creates a “suction lock, like once it (any time it) contacts any softer skin it creates a vaccine and stops function. Like if you suck it to your finger tip it will just stop function until the seal is broken, I understand you are supposed to keep it hovering, but in the dark? Also I feel like we paid a significant up charge for the function that is supposed to increase power a bit if pressure is applied? We’ve spent a bit of time exploring this toy and haven’t noticed any change in vibration level or output at all, truth be told we’re having a bit of trouble with this product and I’d say it distracted from our last experiences as opposed to enhance. I’ve read the manual, but maybe learning curve?
No, I would not recommend this to a friend.
Response from lelo.comBy Remi, LELO, September 20, 2021
Hi there! Thank you very much for your review. We're very sorry to hear your experience didn’t match your expectations. Don't hesitate to contact our Customer Care team to let us know more and we'll be happy to follow up. Have a nice day!
Written by a customer while visiting lelo.com
Posted by: C&N1310
Verified Purchase:Yes
Loves it !!!! Works like a dream and it’s easy to use and can change things up.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: pleasure victim
Verified Purchase:Yes
really like the device except for the buttons. they’re so close together and on the smaller side so i tend to fumble for the right one. also, i like the lower speed but each time i change to a different setting, i have to readjust the speed again. the device works great and feels great. love the variety of settings. the buttons and having to readjust the speed are the only downsides.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: LeloLover2021
Verified Purchase:Yes
I enjoyed its use but it could use some intensity adjustments.
Written by a customer while visiting lelo.com