Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Black
Average customer rating
4.5
(1,988 Reviews)
Rating breakdown 1,988 reviews
5 Stars
1,507
4 Stars
257
3 Stars
97
2 Stars
59
1 Star
68
89%of customers recommend this product.
(
1,705 out of
1,907)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Black
Posted by: AA2828
Verified Purchase:Yes
I LOVED it the first time I used it. Then I noticed it wouldn’t hold its power and it was full charged. I’m disappointed for how much I paid. I probably wouldn’t wonder again.
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, September 3, 2021
Hello, thank you for your review.
I would kindly suggest you contact our customer care team so they are able to check if the device is functioning well and assist you further. Please note all LELO devices in case they are faulty fall under the warranty policy.
I would kindly suggest you contact our customer care team so they are able to check if the device is functioning well and assist you further. Please note all LELO devices in case they are faulty fall under the warranty policy.
Written by a customer while visiting lelo.com
Posted by: Grass1
Verified Purchase:Yes
Only complaint is the noise, it gets a bit loud and that can be distracting.
No, I would not recommend this to a friend.
Response from lelo.comBy Remi, LELO, September 13, 2021
Hello and thank you for your feedback, we appreciate it very much. We're sorry to hear that the sound of Sona 2 didn’t match your expectations. Please know that you can reach out to our Customer Care department at any time and share your experience. Have a wonderful day!
Written by a customer while visiting lelo.com
Posted by: Thalia1
Verified Purchase:Yes
Best experience I've ever had with a vibrator! Would 100% recommend
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Customer Rating
4
Very nice, but intensity not always adjustable
on September 5, 2021
Posted by: cloudysky
Verified Purchase:Yes
Pretty nice, had a lot of fun with the SONA 2 Cruise, but sometimes (1 time out of 2) when I turn it on, there's no possibilities to lower the intensity of the vibrations. So I need to turn it off and try again to adjust it... A lil annoying, maybe is it a technical problem with mine ?
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: LCLCLC
Verified Purchase:Yes
I actually tried to return this product after one try. Once I adjusted the settings... DREAMS! An amazing product.
Written by a customer while visiting lelo.com
Posted by: Exp Girl
Verified Purchase:Yes
I don’t get it. It barely vibrates. I’m not happy with this purchase and it was a lot of money. The material is soft though.
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hello! Thank you for leaving a review. This is not how the SONA 2 Cruise should function. We'll have a Customer Care team member contact you shortly in order to assist. Have a great day!
Written by a customer while visiting lelo.com
Posted by: Nickname000009
Verified Purchase:Yes
I’m scared of it. It’s really intense. Even the lowest setting is just kind of uncomfortable. If you’re sensitive at all, I don’t recommend it.
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hello! Thank you for your honest feedback, we appreciate it very much. We’re so sorry to hear that you were not satisfied with your purchase. Please know that our Customer Care team is always on hand if you want to share more about your experience or get some tips on how to get the most out of your purchase. Have a great day!.
Written by a customer while visiting lelo.com
Posted by: InvalidUser01
Verified Purchase:Yes
This was my first foray into Lelo products after having read rave reviews. I was looking for something on the small side that could be used with a partner or by myself. I did my research And chose the SONA 2 and it is very pretty in design. However I think I may be one of the few who was disappointed in the performance. I found the multitude of settings to be mostly annoying and distracting and overall, I thought the vibrations were weak. And I did fully charge it the few times I tried it. It may just be me but I am disappointed in my first experience with one of these products, especially for the price.
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hi! Thank you very much for your feedback, we appreciate it as it helps us improve. We're very sorry to hear your experience with SONA 2 didn’t match your expectations. Please know that you can contact us at any time and tell us more about your experience. Have a lovely day!
Written by a customer while visiting lelo.com