Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Black
Average customer rating
4.6
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,505
4 Stars
256
3 Stars
96
2 Stars
57
1 Star
66
90%of customers recommend this product.
(
1,701 out of
1,899)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Black
Customer Rating
3
Frustration
on August 16, 2021
Posted by: Scarletpoppies
I think I get more annoyed with this thing than pleased. It does have some fantastic features, however, there are things that just don’t work for me.
Pros: good quality, chargeable, many settings to choose from. Fairly quiet (but loud enough to worry).
Cons: I hour of use means it dies right when I need it to keep going. Today it died 1/2 way through my O that I worked so hard to get.
I am not sure if its ruining my ability to have an O without it.
I wish it was quieter.
I spend most of the time using it moving it around. Seems it gets lost from the target.
Really wish it had a remote control.
There is one setting that is so intense that I have to remember to pull it away so that I don’t fly out the window. LOL
I would recommend this to a friend!
Response from lelo.comBy Drew, LELO, August 19, 2021
Hi! Thank you so much for your honest feedback. From what you described, it sounds like your device could be faulty. Our Customer Care team will contact you shortly to let you know about our warranty options. Have a great day!
Written by a customer while visiting lelo.com
Posted by: Kbuck
Verified Purchase:Yes
I bought this recently, it’s my first Lelo product. It works pretty well the only thing I would change about it is the setting from lowest to highest. There isn’t much difference from the lowest setting to the highest. I would recommend a stronger setting. But overall it works well, I only use the last setting because it seems the strongest as well.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: A272
Verified Purchase:Yes
Way to rough and loud to use. Packed well , item seems like it is built well, just to rough.
No, I would not recommend this to a friend.
Response from lelo.comBy Chad, LELO Customer Care, August 20, 2021
Hi,
Thank you for leaving your review. We are sorry to hear you have experienced issues with your Sona. It is highly unusual for Sona to be noisy. Please reach out to us at customercare@lelo.com and we would be more than happy to make this right for you if your device is malfunctioning.
Best regards,
Thank you for leaving your review. We are sorry to hear you have experienced issues with your Sona. It is highly unusual for Sona to be noisy. Please reach out to us at customercare@lelo.com and we would be more than happy to make this right for you if your device is malfunctioning.
Best regards,
Written by a customer while visiting lelo.com
Posted by: Lil bud
Verified Purchase:Yes
Really enjoyed and would recommend. Does take some practice.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Stillsearching
Verified Purchase:Yes
I am unfortunately not impressed with this toy. It was not enough to get me to climax. I will continue to search.
No, I would not recommend this to a friend.
Response from lelo.comBy Alex, LELO, August 24, 2021
Hi! Thank you for your feedback, we appreciate it very much. We're sorry to hear that our Sona 2 Cruise didn’t match your expectations. Please know that you can reach out to our Customer Care department at any time to let us know more about your experience. Have a wonderful day!
Written by a customer while visiting lelo.com
Posted by: Sassy S
Verified Purchase:Yes
Overall good product, although I wish it had more intensity in the frequency like it does in the last setting.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Chester
Verified Purchase:Yes
Very weak power even in use
Not worth the money
Many other better units to buy
Not worth the money
Many other better units to buy
No, I would not recommend this to a friend.
Response from lelo.comBy Alex, LELO, August 26, 2021
Thank you so much for your feedback. We are really sorry to hear that SONA 2 Cruise didn't meet your expectations. Our Customer Care team will contact you shortly to follow up!
Written by a customer while visiting lelo.com
Posted by: Missy1234
Verified Purchase:Yes
A. Maz. Ing. I was hesitant at first, but I'm SO glad I made this purchase!
I would recommend this to a friend!
Written by a customer while visiting lelo.com