Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Black
Average customer rating
4.6
(1,969 Reviews)
Rating breakdown 1,969 reviews
5 Stars
1,509
4 Stars
258
3 Stars
94
2 Stars
58
1 Star
50
90%of customers recommend this product.
(
1,708 out of
1,890)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Black
Posted by: Chester
Verified Purchase:Yes
Very weak power even in use
Not worth the money
Many other better units to buy
Not worth the money
Many other better units to buy
No, I would not recommend this to a friend.
Response from lelo.comBy Alex, LELO, August 26, 2021
Thank you so much for your feedback. We are really sorry to hear that SONA 2 Cruise didn't meet your expectations. Our Customer Care team will contact you shortly to follow up!
Written by a customer while visiting lelo.com
Posted by: Missy1234
Verified Purchase:Yes
A. Maz. Ing. I was hesitant at first, but I'm SO glad I made this purchase!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Laura Bora
Verified Purchase:Yes
I have the original Sona Cruise and purchased the Sona 2 Cruise a couple months ago. I know it was designed to give extra power when pressed hard but I honestly feel like the original felt more powerful than this one. If I could go back I would have purchased a different Lelo product and tried something new. I just loved the original Sona Cruise so much. Still a great vibrator just not worth the money to upgrade if you already have the original.
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, September 2, 2021
Hi, thank you for your honest feedback. Please note the second generation was developed by the customers' feedback.
Feel free to contact our customer care team for more info about the differences between these two devices if needed. The cruise motion is in the same way present in each generation (Sona Cruise/Sona 2 Cruise).
Feel free to contact our customer care team for more info about the differences between these two devices if needed. The cruise motion is in the same way present in each generation (Sona Cruise/Sona 2 Cruise).
Written by a customer while visiting lelo.com
Customer Rating
4
FEELS AMAZING BUT…
on August 29, 2021
Posted by: Bails123
I absolutely LOVE the feel of this toy. It’s amazing, BUT I unfortunately have to switch over to the old fashion hand method for the big O since personally my lady bits can’t handle the power of this machine. Still my favourite toy ever and worth it though!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Jdocksmciy
Verified Purchase:Yes
I read amazing reviews about the sona 2 and was excited for it to arrive. I’ve had it for a few months now and it’s just ok. I feel like the motor has died out significantly and I’ve never been able to increase/decrease intensity on any given mode. I wouldn’t recommend
No, I would not recommend this to a friend.
Response from lelo.comBy Alex, LELO, September 2, 2021
Hi! Thank you for your honest feedback, we appreciate it very much. We're very sorry to hear about your experience with the Sona 2. One of our Customer Care agents will be in touch shortly to follow up. Have a lovely day!
Written by a customer while visiting lelo.com
Posted by: Strong lady
Verified Purchase:Yes
I purchased this because a friend suggested it. I felt that it was very strong I’m still getting used to it. It’s very different than what I’ve been using before. I think for me it’s a little too centralized but I’m sure it works great for others!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: AA2828
Verified Purchase:Yes
I LOVED it the first time I used it. Then I noticed it wouldn’t hold its power and it was full charged. I’m disappointed for how much I paid. I probably wouldn’t wonder again.
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, September 3, 2021
Hello, thank you for your review.
I would kindly suggest you contact our customer care team so they are able to check if the device is functioning well and assist you further. Please note all LELO devices in case they are faulty fall under the warranty policy.
I would kindly suggest you contact our customer care team so they are able to check if the device is functioning well and assist you further. Please note all LELO devices in case they are faulty fall under the warranty policy.
Written by a customer while visiting lelo.com
Posted by: Grass1
Verified Purchase:Yes
Only complaint is the noise, it gets a bit loud and that can be distracting.
No, I would not recommend this to a friend.
Response from lelo.comBy Remi, LELO, September 13, 2021
Hello and thank you for your feedback, we appreciate it very much. We're sorry to hear that the sound of Sona 2 didn’t match your expectations. Please know that you can reach out to our Customer Care department at any time and share your experience. Have a wonderful day!
Written by a customer while visiting lelo.com