Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Purple
Average customer rating
4.6
(1,772 Reviews)
Rating breakdown 1,772 reviews
5 Stars
1,359
4 Stars
228
3 Stars
82
2 Stars
48
1 Star
55
90%of customers recommend this product.
(
1,536 out of
1,704)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Purple
Posted by: what ever
Verified Purchase:Yes
dose not hold a charge .................................................................................................................
No, I would not recommend this to a friend.
Written by a customer while visiting lelo.com
Posted by: Dbul
Verified Purchase:Yes
Excellent, but cannot see the difference between cruise and other version as it is not increasing the vibration intensity when pressed harder against the body. You still need to use + or - buttons
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: jackie789
Verified Purchase:Yes
There packaging and item itself are beautiful and easy to clean including a pouch for storage. There are many modes for adjustment on the device, and it is easy to use. That being said, I found even the lower settings to be too intense and think other options may be more usable given the price. Wish I had tried a different option instead!
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hello! Thank you for your honest feedback, we appreciate it very much. We’re so sorry to hear that you were not satisfied with your purchase. Please know that our Customer Care team is always on hand if you want to share more about your experience or get some tips on how to get the most out of your purchase. Have a great day!.
Written by a customer while visiting lelo.com
Posted by: MLB1
Verified Purchase:Yes
I had a Lelo product many years ago and loved it. So thought I would treat myself to another.
The Sona 2 is well made - naturally - but it’s very noisey and to be honest I find it a little brutal. It’s hard to get the pressure and ‘buzz’ right and if you want a change of tempo, I find it hard to go up and down the gears so to speak. I’m persevering to perfect my technique but I am wondering if I might have to invest in something else :(
The Sona 2 is well made - naturally - but it’s very noisey and to be honest I find it a little brutal. It’s hard to get the pressure and ‘buzz’ right and if you want a change of tempo, I find it hard to go up and down the gears so to speak. I’m persevering to perfect my technique but I am wondering if I might have to invest in something else :(
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, August 19, 2021
Hi! Thank you very much for leaving a review. We're very sorry to hear your experience with the SONA 2 Cruise didn’t match your expectations. Please know that you can contact us at any time to tell us more about your experience or for some suggestions on how to get the most out of your purchase. Have a lovely day!
Written by a customer while visiting lelo.com
Posted by: LidM
Verified Purchase:Yes
Super device and easy to operate. Fits easily in your hand and works like a dream.
No, I would not recommend this to a friend.
Written by a customer while visiting lelo.com
Customer Rating
3
Frustration
on August 16, 2021
Posted by: Scarletpoppies
I think I get more annoyed with this thing than pleased. It does have some fantastic features, however, there are things that just don’t work for me.
Pros: good quality, chargeable, many settings to choose from. Fairly quiet (but loud enough to worry).
Cons: I hour of use means it dies right when I need it to keep going. Today it died 1/2 way through my O that I worked so hard to get.
I am not sure if its ruining my ability to have an O without it.
I wish it was quieter.
I spend most of the time using it moving it around. Seems it gets lost from the target.
Really wish it had a remote control.
There is one setting that is so intense that I have to remember to pull it away so that I don’t fly out the window. LOL
I would recommend this to a friend!
Response from lelo.comBy Drew, LELO, August 19, 2021
Hi! Thank you so much for your honest feedback. From what you described, it sounds like your device could be faulty. Our Customer Care team will contact you shortly to let you know about our warranty options. Have a great day!
Written by a customer while visiting lelo.com
Posted by: Kbuck
Verified Purchase:Yes
I bought this recently, it’s my first Lelo product. It works pretty well the only thing I would change about it is the setting from lowest to highest. There isn’t much difference from the lowest setting to the highest. I would recommend a stronger setting. But overall it works well, I only use the last setting because it seems the strongest as well.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: A272
Verified Purchase:Yes
Way to rough and loud to use. Packed well , item seems like it is built well, just to rough.
No, I would not recommend this to a friend.
Response from lelo.comBy Chad, LELO Customer Care, August 20, 2021
Hi,
Thank you for leaving your review. We are sorry to hear you have experienced issues with your Sona. It is highly unusual for Sona to be noisy. Please reach out to us at customercare@lelo.com and we would be more than happy to make this right for you if your device is malfunctioning.
Best regards,
Thank you for leaving your review. We are sorry to hear you have experienced issues with your Sona. It is highly unusual for Sona to be noisy. Please reach out to us at customercare@lelo.com and we would be more than happy to make this right for you if your device is malfunctioning.
Best regards,
Written by a customer while visiting lelo.com