Customer reviews from lelo.com
Lelo - SMART WAND 2 - Vibrating Wand - Aqua
Average customer rating
4.5
(185 Reviews)
Rating breakdown 185 reviews
5 Stars
130
4 Stars
33
3 Stars
14
2 Stars
3
1 Star
5
88%of customers recommend this product.
(
150 out of
171)
Customer Reviews for Lelo - SMART WAND 2 - Vibrating Wand - Aqua
Posted by: Lants
Verified Purchase:Yes
I bought it months ago does a solid job, my partner and I love it.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: cll55
Verified Purchase:Yes
A little larger than I anticipated but works great!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Customer Rating
3
the best investment of my life, until it broke
on August 28, 2021
Posted by: AllisonCD94
I even avoided putting it in the water completely for fear of damaging the product, I bought it in March 2017, and it has not turned on for 2 months. I was confident that it was a product that could last 10 years (as it says on the web), after all it is an expensive and quality brand. I would like to know what kind of options I have for when the product does not last 10 years.
Response from lelo.comBy Kate, LELO, September 2, 2021
Hello,
Thank you for your feedback, please note the duration of products depends on many factors concerning usage, storage, way of cleaning, charging and so on. I would definitely suggest contacting our customer care team so they can provide you with the instructions on how to place a warranty claim for it under a 10-year option and be able to follow up on your case.
Thank you for your feedback, please note the duration of products depends on many factors concerning usage, storage, way of cleaning, charging and so on. I would definitely suggest contacting our customer care team so they can provide you with the instructions on how to place a warranty claim for it under a 10-year option and be able to follow up on your case.
Written by a customer while visiting lelo.com
Posted by: MagicFL
Verified Purchase:Yes
This is a wonderful massager with multiple patterns to fit your mood. It has a little noise due to the powerful motor. It gets the job done for both.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: TM24
Verified Purchase:Yes
Great product as usual but too big for my likings.
No, I would not recommend this to a friend.
Response from lelo.comBy Lilly, LELO, March 31, 2022
Hi there!
Thank you for your feedback, we appreciate it very much. We're sorry to hear that the size of the Smart Wand 2 didn’t match your expectations. Please know that you can reach out to our Customer Care department at any time to let us know more about your experience.
Have a wonderful day!
Thank you for your feedback, we appreciate it very much. We're sorry to hear that the size of the Smart Wand 2 didn’t match your expectations. Please know that you can reach out to our Customer Care department at any time to let us know more about your experience.
Have a wonderful day!
Written by a customer while visiting lelo.com
Posted by: Kay123
Verified Purchase:Yes
Have got lots of use out of this over the past month.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: BJohnson
Verified Purchase:Yes
So far I am loving this device! Everything from battery life, to vibration modes, and overall POWER, this will definitely have her cumming back for more! ;)
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Jessica D
Verified Purchase:Yes
It’s just way too big. Literally the size from my elbow to the tip of my fingers.
No, I would not recommend this to a friend.
Response from lelo.comBy Maya, LELO, November 25, 2022
Hi! Thank you for your feedback, we appreciate it very much. We're sorry to hear that the size of the Smart Wand 2 Large didn’t match your expectations. Please know that you can reach out to our Customer Care department at any time to let us know more about your experience. Have a wonderful day!
Written by a customer while visiting lelo.com