Customer reviews from lelo.com
Lelo - ENIGMA - Dual Vibrating Massager - Deep Rose
Average customer rating
4.6
(409 Reviews)
Rating breakdown 409 reviews
5 Stars
320
4 Stars
41
3 Stars
23
2 Stars
10
1 Star
15
91%of customers recommend this product.
(
350 out of
386)
Customer Reviews for Lelo - ENIGMA - Dual Vibrating Massager - Deep Rose
Posted by: Hugooooo
Verified Purchase:Yes
I’m still undecided about this one… I ordered it as another one from another brand finally crapped out on me. It’s almost as if the sucker isn’t positioned properly for my body type maybe. When I hold it in place it gets the job done but I was hoping for a more hands off experience, also the power down and off button is different then my other LELO toys, I have to hold down the plus and minus buttons simultaneously to power off, kind of frustrating and turned me off
I would recommend this to a friend!
Response from lelo.comBy Evelyn, LELO, January 27, 2023
Hello, thank you very much for your feedback, we appreciate it as it helps us improve. Enigma does take a bit time to adjust to, and I hope you will find a position most suitable for you for maximum pleasure. Keep in mind that the device can be turned off by pressing and holding the middle ( () ) button for a few moments. Please know that you can contact us at any time and tell us more about your experience. Have a lovely day!
Written by a customer while visiting lelo.com
Posted by: SHIA
Verified Purchase:Yes
It works well and it was pleasant. Won’t buy it again
No, I would not recommend this to a friend.
Written by a customer while visiting lelo.com
Posted by: MagpieC
Verified Purchase:Yes
Works great! Powerful, but not too much. Solid build. Charges easily
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: JenProbably
Verified Purchase:Yes
Works great, but LOUD. Sounds like I am getting down with a weedeater . . .
Response from lelo.comBy Kate, LELO, November 17, 2023
Hello, thank you for your feedback. Feel free to contact our customer support anytime if you would like and they can check if the device is working properly and provide you with information on our warranty if needed. Have a nice day!
Written by a customer while visiting lelo.com
Posted by: Divedeep
Verified Purchase:Yes
My wife was not that impressed with the performance
I would recommend this to a friend!
Response from lelo.comBy Nova, LELO, October 16, 2023
Hello,
We’re genuinely thankful for your feedback and we’re sorry to hear that the device didn’t quite meet your expectations. Your insights are very valuable to us in our mission to make our products and service better. If you’d like to share more about your experience, please feel free to reach out to us at any time as we would be happy to assist. Have a lovely day!
We’re genuinely thankful for your feedback and we’re sorry to hear that the device didn’t quite meet your expectations. Your insights are very valuable to us in our mission to make our products and service better. If you’d like to share more about your experience, please feel free to reach out to us at any time as we would be happy to assist. Have a lovely day!
Written by a customer while visiting lelo.com
Customer Rating
1
Very loud
on November 11, 2021
Posted by: W19147
Had it about 2 months now. I’ve used it maybe 4 times. This is the first Lelo product I’ve ever been unhappy with. Aside from the fact that it is really loud which is fine since I live alone but I can’t imagine using this if I lived with someone lol. I don’t think I’d want to use it with a partner either, it’s THAT loud. Aside from that because it doesn’t fit my body properly I can’t use the features simultaneously. On insertion I realized that it’s just too much for me. Otherwise as is standard for Lelo it’s excellent quality and design and was ready for use out of the box. Based on the overwhelmingly excellent reviews I’m quite bummed at my experience especially since it is quite expensive for something I’ll probably end up throwing away.
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, November 26, 2021
Hello, thank you for your feedback, I am sorry it doesn't suit you. Feel free to contact our customer care team so they can check if everything is ok with the device and can assist you further if needed.
Written by a customer while visiting lelo.com
Posted by: AnaB
Verified Purchase:Yes
It’s very comfortable to use. It touches the right spots perfectly. I was afraid that the inserted length and the suction wouldn’t fit my anatomy and wouldn’t be proportional but it is.
What I would like is to have the inserted part vibrate independently from the suction. You can either have them both on or both off. The suction is a bit too loud.
I think the on/off button would suit better on the back side because I’ve turned the vibe pattern accidentally while using the toy which took me by surprise and not in a good way.
It’s such a gorgeous toy with gorgeous packaging. A real treat.
These are just some suggestions for improvement but I’m beyond happy with what it does and what it gives me.
The shipping was also quick and superb. Discrete packaging in a plain, white box (the Lelo box that’s inside the white box is gorgeous).
What I would like is to have the inserted part vibrate independently from the suction. You can either have them both on or both off. The suction is a bit too loud.
I think the on/off button would suit better on the back side because I’ve turned the vibe pattern accidentally while using the toy which took me by surprise and not in a good way.
It’s such a gorgeous toy with gorgeous packaging. A real treat.
These are just some suggestions for improvement but I’m beyond happy with what it does and what it gives me.
The shipping was also quick and superb. Discrete packaging in a plain, white box (the Lelo box that’s inside the white box is gorgeous).
Written by a customer while visiting lelo.com
Posted by: 14 years strong!
Verified Purchase:Yes
This one is not for beginners!! My wife is sensitive and it took her a bit to warm up to this one. This one will reach places others won't. I was excited for her to enjoy it so much!
I would recommend this to a friend!
Written by a customer while visiting lelo.com