Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Cerise
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,354
4 Stars
228
3 Stars
80
2 Stars
65
1 Star
91
88%of customers recommend this product.
(
1,530 out of
1,747)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Cerise
Customer Rating
2
Worked amazing while it worked
on July 24, 2021
Posted by: Thekirbster
We bought this a couple months ago and it was amazing, very intense for her and easy to hold. However, the other night it sounded muffled, and then just stopped working completely. So that's disappointing
No, I would not recommend this to a friend.
Response from lelo.comBy Remi, LELO, August 3, 2021
Hi there! Thank you for your review! We're sorry to hear about your experience, but we're happy to see that you already contacted our Customer Support and that we're working on your case.
Written by a customer while visiting lelo.com
Posted by: D13g
Verified Purchase:Yes
I bought this a couple of months. The first one had an issue and it was promptly replaced with a new one! Customer service is the best. The second replacement device is working fantastic— but I wish the battery life was a bit longer.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: 7348
Verified Purchase:Yes
I originally had your little egg vibrator. In comparison - this one is too big - too hard to regulate any speed Even with your instructional email I really find it so awkward I rarely even try to use it now. :(
No, I would not recommend this to a friend.
Written by a customer while visiting lelo.com
Posted by: what ever
Verified Purchase:Yes
dose not hold a charge .................................................................................................................
No, I would not recommend this to a friend.
Written by a customer while visiting lelo.com
Posted by: Dbul
Verified Purchase:Yes
Excellent, but cannot see the difference between cruise and other version as it is not increasing the vibration intensity when pressed harder against the body. You still need to use + or - buttons
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: jackie789
Verified Purchase:Yes
There packaging and item itself are beautiful and easy to clean including a pouch for storage. There are many modes for adjustment on the device, and it is easy to use. That being said, I found even the lower settings to be too intense and think other options may be more usable given the price. Wish I had tried a different option instead!
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hello! Thank you for your honest feedback, we appreciate it very much. We’re so sorry to hear that you were not satisfied with your purchase. Please know that our Customer Care team is always on hand if you want to share more about your experience or get some tips on how to get the most out of your purchase. Have a great day!.
Written by a customer while visiting lelo.com
Posted by: MLB1
Verified Purchase:Yes
I had a Lelo product many years ago and loved it. So thought I would treat myself to another.
The Sona 2 is well made - naturally - but it’s very noisey and to be honest I find it a little brutal. It’s hard to get the pressure and ‘buzz’ right and if you want a change of tempo, I find it hard to go up and down the gears so to speak. I’m persevering to perfect my technique but I am wondering if I might have to invest in something else :(
The Sona 2 is well made - naturally - but it’s very noisey and to be honest I find it a little brutal. It’s hard to get the pressure and ‘buzz’ right and if you want a change of tempo, I find it hard to go up and down the gears so to speak. I’m persevering to perfect my technique but I am wondering if I might have to invest in something else :(
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, August 19, 2021
Hi! Thank you very much for leaving a review. We're very sorry to hear your experience with the SONA 2 Cruise didn’t match your expectations. Please know that you can contact us at any time to tell us more about your experience or for some suggestions on how to get the most out of your purchase. Have a lovely day!
Written by a customer while visiting lelo.com
Posted by: LidM
Verified Purchase:Yes
Super device and easy to operate. Fits easily in your hand and works like a dream.
No, I would not recommend this to a friend.
Written by a customer while visiting lelo.com