Customer reviews from lelo.com
Lelo - SONA 2 Cruise - Mini Massager - Cerise
Average customer rating
4.6
(1,778 Reviews)
Rating breakdown 1,778 reviews
5 Stars
1,360
4 Stars
229
3 Stars
82
2 Stars
50
1 Star
57
90%of customers recommend this product.
(
1,538 out of
1,711)
Customer Reviews for Lelo - SONA 2 Cruise - Mini Massager - Cerise
Posted by: Jdocksmciy
Verified Purchase:Yes
I read amazing reviews about the sona 2 and was excited for it to arrive. I’ve had it for a few months now and it’s just ok. I feel like the motor has died out significantly and I’ve never been able to increase/decrease intensity on any given mode. I wouldn’t recommend
No, I would not recommend this to a friend.
Response from lelo.comBy Alex, LELO, September 2, 2021
Hi! Thank you for your honest feedback, we appreciate it very much. We're very sorry to hear about your experience with the Sona 2. One of our Customer Care agents will be in touch shortly to follow up. Have a lovely day!
Written by a customer while visiting lelo.com
Posted by: Strong lady
Verified Purchase:Yes
I purchased this because a friend suggested it. I felt that it was very strong I’m still getting used to it. It’s very different than what I’ve been using before. I think for me it’s a little too centralized but I’m sure it works great for others!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: AA2828
Verified Purchase:Yes
I LOVED it the first time I used it. Then I noticed it wouldn’t hold its power and it was full charged. I’m disappointed for how much I paid. I probably wouldn’t wonder again.
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, September 3, 2021
Hello, thank you for your review.
I would kindly suggest you contact our customer care team so they are able to check if the device is functioning well and assist you further. Please note all LELO devices in case they are faulty fall under the warranty policy.
I would kindly suggest you contact our customer care team so they are able to check if the device is functioning well and assist you further. Please note all LELO devices in case they are faulty fall under the warranty policy.
Written by a customer while visiting lelo.com
Customer Rating
4
Very nice, but intensity not always adjustable
on September 5, 2021
Posted by: cloudysky
Verified Purchase:Yes
Pretty nice, had a lot of fun with the SONA 2 Cruise, but sometimes (1 time out of 2) when I turn it on, there's no possibilities to lower the intensity of the vibrations. So I need to turn it off and try again to adjust it... A lil annoying, maybe is it a technical problem with mine ?
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: LCLCLC
Verified Purchase:Yes
I actually tried to return this product after one try. Once I adjusted the settings... DREAMS! An amazing product.
Written by a customer while visiting lelo.com
Posted by: Exp Girl
Verified Purchase:Yes
I don’t get it. It barely vibrates. I’m not happy with this purchase and it was a lot of money. The material is soft though.
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hello! Thank you for leaving a review. This is not how the SONA 2 Cruise should function. We'll have a Customer Care team member contact you shortly in order to assist. Have a great day!
Written by a customer while visiting lelo.com
Posted by: Nickname000009
Verified Purchase:Yes
I’m scared of it. It’s really intense. Even the lowest setting is just kind of uncomfortable. If you’re sensitive at all, I don’t recommend it.
No, I would not recommend this to a friend.
Response from lelo.comBy Drew, LELO, September 16, 2021
Hello! Thank you for your honest feedback, we appreciate it very much. We’re so sorry to hear that you were not satisfied with your purchase. Please know that our Customer Care team is always on hand if you want to share more about your experience or get some tips on how to get the most out of your purchase. Have a great day!.
Written by a customer while visiting lelo.com
Posted by: FindingTime
Verified Purchase:Yes
Love our other lelo products! It’s a vacation present every year for ourselves, this year I thought I’d splurge on the cruise 2 since it seemed so well intentioned! We’re on our 4th or 5th time using it together and it seems to have a bit of a problem if it creates a “suction lock, like once it (any time it) contacts any softer skin it creates a vaccine and stops function. Like if you suck it to your finger tip it will just stop function until the seal is broken, I understand you are supposed to keep it hovering, but in the dark? Also I feel like we paid a significant up charge for the function that is supposed to increase power a bit if pressure is applied? We’ve spent a bit of time exploring this toy and haven’t noticed any change in vibration level or output at all, truth be told we’re having a bit of trouble with this product and I’d say it distracted from our last experiences as opposed to enhance. I’ve read the manual, but maybe learning curve?
No, I would not recommend this to a friend.
Response from lelo.comBy Remi, LELO, September 20, 2021
Hi there! Thank you very much for your review. We're very sorry to hear your experience didn’t match your expectations. Don't hesitate to contact our Customer Care team to let us know more and we'll be happy to follow up. Have a nice day!
Written by a customer while visiting lelo.com