I damaged my Lelo and e mailed Lelq customer service, who gladly offered to put it through the warranty and so they did. The only thing I didn’t like is that i didn’t receive a new massager but one that wasn’t as powerful as the one I received originally. That was a real disappointment for me since everything else was outstanding. I loved the first one because it was powerful. After sending the damaged one I was expecting to receive a new one just as powerful, instead, I suppose, I was sent a refurbished one. So I am left with way less powerful massager now.
Warmed up to the Sona and then brought my partner to the party! WOW!!! What a game changer! After years together it’s always fun when my partner and I have a new toy to connect with! Thank you Lelo!!
Bought this a month ago, not sure what to expect of its features, using a different form of vibrations so that it’s not as sensitive. I was not only very pleasantly surprised but loving the multiple types of vibrations and also it’s compact size for travel.