Customer reviews from lelo.com
Lelo - SONA - Mini Massager - Black
Average customer rating
4.7
(1,731 Reviews)
Rating breakdown 1,731 reviews
5 Stars
1,330
4 Stars
290
3 Stars
59
2 Stars
20
1 Star
32
94%of customers recommend this product.
(
1,517 out of
1,610)
Customer Reviews for Lelo - SONA - Mini Massager - Black
Posted by: Sniffer
Verified Purchase:Yes
Bought this a while ago and the wife says it's a 10/10....great design and very discreet..
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: JessBN
Verified Purchase:Yes
I have used Lelo before, so I had high expectations. Unfortunately, this product did not work well. It was uncomfortable to hold and the buttons are not in a great place. The power was ok -- only one setting does the trick though.
No, I would not recommend this to a friend.
Response from lelo.comBy Chad, LELO Customer Care, October 19, 2021
Hi,
Thank you for leaving your review. We are sorry to hear you didn't have a good experience with your Sona. If you are having issues with your device or if you have any questions or need any tips, please reach out to us at customercare@lelo.com and we would be more than happy to assist you.
Best regards,
Thank you for leaving your review. We are sorry to hear you didn't have a good experience with your Sona. If you are having issues with your device or if you have any questions or need any tips, please reach out to us at customercare@lelo.com and we would be more than happy to assist you.
Best regards,
Written by a customer while visiting lelo.com
Posted by: Lilttle John
Verified Purchase:Yes
My boyfriend bought it for me, based on the exceptional reviews. It's nice, but the expectations were not like we're imagined. Also, I did not used it before to experience the right angle and the right spot, so maybe I will need a little more practice
I would recommend this to a friend!
Response from lelo.comBy Chad, LELO Customer Care, October 22, 2021
Hi,
Thank you for leaving your review. If you have any questions or need any tips, you can reach out to us at customercare@lelo.com and we will be more than happy to help.
Best regards,
Thank you for leaving your review. If you have any questions or need any tips, you can reach out to us at customercare@lelo.com and we will be more than happy to help.
Best regards,
Written by a customer while visiting lelo.com
Posted by: Katticake
Verified Purchase:Yes
I love this. Buying one for all my friends for sure
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Heike
Verified Purchase:Yes
Im sure it works wonderful for other women, but it was too strong for me even on the lowest setting. However, it is beautiful, easy to charge, and easy to handle.
Response from lelo.comBy Juan, LELO, October 29, 2021
Hi! Thank you very much for your feedback! We're very sorry to hear your experience didn’t match your expectations. Please know that you can contact us at any time and tell us more about your experience. Have a lovely day!
Written by a customer while visiting lelo.com
Customer Rating
1
Too weak and mouth" too big
on October 29, 2021
Posted by: Deprived
I received the black Sona about a week or so and it does absolutely nothing for me. The vibration or as Lelo likes to put it, the sonic pulse, it too weak even on the strongest setting. And the mouth of it is huge. What a waste of $.
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, November 25, 2021
Hello, thank you for your feedback, this is not how Sona should work. I would kindly ask you to contact our Customer care team so they are able to check and can assist you further. In case the device is faulty, it falls under the warranty terms.
Written by a customer while visiting lelo.com
Posted by: TriedItOut902
Verified Purchase:Yes
Bought this as a replacement for another clitoral stimulator I had and loved. This one is okay. It’s very strong — even the lowest power is too strong for me to start with — and there’s no vibration function, just pulsing. I use it but find myself missing the old one.
No, I would not recommend this to a friend.
Response from lelo.comBy Kate, LELO, November 25, 2021
Hello, thank you for your honest feedback. I would kindly suggest contacting our Customer care team so they are able to hear more about it and can assist you further in the best way. All our devices have different vibrations patterns and you can increase and decrease the intensity by pressing the + - or - button
Written by a customer while visiting lelo.com
Posted by: Beecuz
Verified Purchase:Yes
I bought this a month ago and it changed my life! Fully satisfied
I would recommend this to a friend!
Written by a customer while visiting lelo.com