Customer reviews from lelo.com
Lelo - SONA - Mini Massager - Black
Average customer rating
4.7
(1,731 Reviews)
Rating breakdown 1,731 reviews
5 Stars
1,329
4 Stars
290
3 Stars
59
2 Stars
20
1 Star
33
94%of customers recommend this product.
(
1,516 out of
1,610)
Customer Reviews for Lelo - SONA - Mini Massager - Black
Posted by: Jan9
Verified Purchase:Yes
The good: I absolutely love the various settings and that each can be dialed up or down in intensity—endless opportunities to try something different! Also, the product is absolutely gorgeous to look at, from the packaging to the Sona itself. The Sona also holds a charge for quite a long time, which is important because...
The Not So Good: The design of the Sona makes it difficult to navigate and align with my body. The curve inward and way the suction cup is placed isn’t intuitive for me and most of my time with the Sona is spent just trying to get things positioned correctly...and once they are, keeping them there. When it’s right, it’s veeeeeery right but getting there and trying to stay there long enough to really enjoy myself is definitely a process & makes it hard to truly relax and let go. Forget switching positions, changing the setting, or moving my hips if I don’t want to start the re-calibration process all over again.
The pluses are big pluses and, again, when the stars, the Sona, and my body align, it’s a great experience, but the design of the Sona makes it difficult to use and often means more time is spent lining things up and making adjustments than enjoying myself.
No, I would not recommend this to a friend.
Response from lelo.comBy Remi, LELO, April 21, 2021
Hi! Thank you for your honest feedback, we appreciate it very much. We're sorry to hear that the use of Sona didn’t match your expectations. Please know that you can reach out to our Customer Care department at any time to let us know more about your experience. Have a wonderful day!
Written by a customer while visiting lelo.com
Posted by: J3_money
Verified Purchase:Yes
...exceeds all expectations. Strongly recommended!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: BrittanyO
Verified Purchase:Yes
Great product..... Definitely gets the job done ;)
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Sara23
Verified Purchase:Yes
I've been so satisfied since the first time I had Sona in my hands. It's so comfortable with its smooth surface and very convenient. My best friend in this crazy pandemic!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Kels
Verified Purchase:Yes
I bought this about a month ago. Honestly just not for me. i’m the change in settings is nice but I found the head is too small and it’s hard to pinpoint the right spot. probably will not reach for it again anytime soon.
No, I would not recommend this to a friend.
Response from lelo.comBy Chad, LELO Customer Care, April 16, 2021
Hi,
Thank you for leaving your review. We are sorry to hear you didn't have a good experience with your LELO. If you are having issues with your device or if you have any questions or need any tips, please reach out to us at customercare@lelo.com and we would be more than happy to assist you.
Best regards,
Thank you for leaving your review. We are sorry to hear you didn't have a good experience with your LELO. If you are having issues with your device or if you have any questions or need any tips, please reach out to us at customercare@lelo.com and we would be more than happy to assist you.
Best regards,
Written by a customer while visiting lelo.com
Posted by: ebonbon123
Verified Purchase:Yes
This was my first vibrator and did not disappoint- highly recommend!
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Monna
Verified Purchase:Yes
You may not know it yet, but this is the one you need! Sona gets you there in seconds.
I would recommend this to a friend!
Written by a customer while visiting lelo.com
Posted by: Ella_me
Verified Purchase:Yes
Your bath time will never be the same... Soft material <3
I would recommend this to a friend!
Written by a customer while visiting lelo.com