Customer Reviews for SideTrak - Swivel 12.5" Attachable Portable Monitor - Black
Customer Rating
5
The Side Trak is a
on June 14, 2023
Posted by: Gwennan E.
The Side Trak is a game changer for me. It is great to take on business trips and even works well on the airplane. I have had the slide one which stopped working after someone dropped my computer so I got a new swivel one instead. My only complaint is that for some reason the adapter on the cord doesn't work with my computer even though I can plug it in. I get a "no signal" error code on the SideTrak itself and then my computer gives the following code "The last USB device you connected to this computer malfunctioned, and Windows does not recognize it." This worked with the last SideTrak I had so I'm not sure what the issue is with this one.
Worked for 14 months. 2 months longer than its warranty. Doesnt turn on or get recognized by computer. I have tried multiple different connections and cords.
My connecting cord broke immediately (first use), they replaced it. The new cord stopped working; I got my own. The screen cracked after two months of use (I did not step on it, drop it, transport it recklessly, etc). They refused to replace or refund then stopped responding to my emails. This is not a durable product, and they don't care.
We LOVE SideTraks for our team that travels"”easy to install/set up, small enough to travel with easily, and overall a great product! We will continue to use these for all our traveling teammates!
Size is ok, could be bigger, the screen snaps on but falls off pretty easy. overall it works I do not like the cords that wrap around, it makes being mobile challenging.
I bought one, and found the screen to be flimsy and plastic soft; scratching easily. After 4 months on travel, I over-packed my laptop bag (admittedly), and the pressure cracked the screen. Laptop monitor and everything else fine. Contacted support and they wouldn't replace as they called it "accidental damage". If you'll travel with it, I'd recommend getting something more rugged. The cable and things you have to stick to your laptop are also hinky design, IMHO.