Customer reviews from De'Longhi
De'Longhi - La Specialista Espresso Machine EC9335BK - Black
Average customer rating
3.9
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
4
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
1
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for De'Longhi - La Specialista Espresso Machine EC9335BK - Black
Customer Rating
1
WORSE PURCHASE I EVER MADE
on October 28, 2022
Posted by: NORM
Purchased this machine in 9/2019. Had to send back to have it worked on twice. Thank God it was under warranty for 3 years. They even had to replace the tray, frother sliding plastic housing that slides up for no foam and down for foam and the grinder. Warranty just expired in 9/2022 and of course it is falling apart again. Needs gaskets replaced, the grind control knob made of cheap plastic broke off and I maybe have set the grind twice since I have owned the machine. The housing starting coming apart and this machine is never moved. I am bringing my 9 YEAR OLD BREVILLE BARISTA back home from the office in place of the LA SPECIALISTA. I have never had a problem with the Breville machine. Guess I will take the La Specialista to a small appliance repair to see if it is even worth fixing. If not, in the trash it goes. I love the look of it and was hoping it would last for more than 3 years. Quality in my opinion is really poor!
Response from De'LonghiBy N.T., CS Team, November 1, 2022
Hello Norm,
Thank you for your message. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your La Specialista Espresso Machine. This is not the level of excellence we strive to offer. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us M-F between 9am and 6pm at (800)322-3848.
We look forward to hearing from you soon.
Thank you!
Thank you for your message. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your La Specialista Espresso Machine. This is not the level of excellence we strive to offer. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us M-F between 9am and 6pm at (800)322-3848.
We look forward to hearing from you soon.
Thank you!
Written by a customer while visiting De'Longhi
Customer Rating
2
Thanks for 3 year warranty
on November 18, 2022
Posted by: Greg
I got this machine for xmas 2 years ago. Thankfully it came with a 3 year warranty, as Im having to send it back in for a 3rd time to repair the grinder as it is not dosing enough grounds into the portafilter. I have to run it 2+ times at max dose to get a full portafilter.
If it werent for the crappy grinder, this machine would be great.
I wish I'd bought a separate grinder and a Dedica instead....
If it werent for the crappy grinder, this machine would be great.
I wish I'd bought a separate grinder and a Dedica instead....
No, I would not recommend this to a friend.
Response from De'LonghiBy JM, cst, May 11, 2023
Hello, thank you for sharing your feedback with us. We are sorry to hear your having some difficulties with your unit. We are sorry we did not meet your expectations at this time, your satisfaction will always be our top priority. We will keep these issues in mind when producing our products in the future. Thank you.
Written by a customer while visiting De'Longhi
Posted by: a birthday gift
Verified Purchase:Yes
Once it's set up, it makes really delicious coffee--as long as you have good water and at least adequate beans. It really DOES get the best out of even average ingredients.
I'm very happy with this coffee maker.
The ONLY "con" is that the set up takes some time and attention--and you ARE going to waste some ground coffee getting it set up.
Really, very VERY happy with this machine.
I'm very happy with this coffee maker.
The ONLY "con" is that the set up takes some time and attention--and you ARE going to waste some ground coffee getting it set up.
Really, very VERY happy with this machine.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Angela C
Verified Purchase:Yes
Best cappuccino maker I have ever had! I bought one for every place I spend time and work.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Coffee lover☕️☕️☕️
Verified Purchase:Yes
I don’t have much complaints about my espresso la especialista machine.it’s great!but only one I’m not quite satisfied is that it’s loud especially the frother.I’m not sure if it’s designed to be like this or you can make it quieter because it really hurts my ear.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: JoeMichael Fusco
Verified Purchase:Yes
I recently bought this machine after wanting one for some time. I have used it every single day for weeks. I’m in love with it. There is definitely a period at the beginning with a lot of trial and error, but once you figure it out, it’s awesome
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
5
Good machine
on May 13, 2023
Posted by: Bill 102938
After 3 months, we love this machine.
Used it to replace an old fully automatic.
It is easy to keep clean, fits on our counter and makes better coffee.
Used it to replace an old fully automatic.
It is easy to keep clean, fits on our counter and makes better coffee.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi