Original washer was defective and would not fill with water. It took approximately a week to get a replacement that worked properly. Replacement product far exceeds the performance of the 15 year old Samsung front loader it replaced. Clothes that had been washed many times in the Samsung were spotless after the first wash using the Electrolux. Operation is straight-forward and I rate the overall value for the money as excellent.
I like the appearance of washer, clean looking washer. Multiple cleaning cycles. Plus add-ons if necessary.(Even) has a boost cycle. It has a detergent pods compartment this is nice. To make sure pod dissolves correctly.
Normal loads still require extra rinse cycles. The amount of detergent used is only up to number two (Tide). This supposedly is energy star efficient but with longer time needed to wash the clothes… so much for energy efficient.
Response from www.electrolux.comBy Christi, Outreach Specialist, June 25, 2024
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, JennJ RI. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat at Electrolux.com or by phone at 1-877-435-3287. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
From my old Whirlpool. I really enjoy the precise way that I can decide all the various aspects of the wash...water temp, soil level, spin speed, etc. I love the optional stain remover cycle.