Customer reviews from www.electrolux.com
Electrolux - 4.5 Cu.Ft. Stackable Front Load Washer with Steam and LuxCare Wash System - White
Average customer rating
4.7
(1,895 Reviews)
Rating breakdown 1,895 reviews
5 Stars
1,541
4 Stars
278
3 Stars
39
2 Stars
13
1 Star
24
96%of customers recommend this product.
(
924 out of
962)
Customer Reviews for Electrolux - 4.5 Cu.Ft. Stackable Front Load Washer with Steam and LuxCare Wash System - White
Customer Rating
1
Don’t buy
on March 5, 2025
Posted by: Hateelectrolux14
from Cali
I HATE this machine. I hate the options on it. The rubber is perfumed and making me sick since day one. And it over suds my cleaning towels when I don’t even add detergent and doesn’t clean regular stuff well. Then the rinse and spin instead of drain and spin is the stupidest thing I’ve ever seen. I’m so fed up. I’m never buying Electrolux again.
Response from www.electrolux.comBy Sam, Online Outreach Specialist, March 10, 2025
Hello!
We’re sorry to hear that your experience with your Electrolux Front Load Washer has been frustrating. Your feedback is important to us, and we truly regret that the washer has not met your expectations. We want you to know that Electrolux is open to any feedback, and we appreciate every customer we have. If any help is needed, just connect with us via chat online at www.electrolux.com or by phone at at 1-877-435-3287 Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Sam
We’re sorry to hear that your experience with your Electrolux Front Load Washer has been frustrating. Your feedback is important to us, and we truly regret that the washer has not met your expectations. We want you to know that Electrolux is open to any feedback, and we appreciate every customer we have. If any help is needed, just connect with us via chat online at www.electrolux.com or by phone at at 1-877-435-3287 Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Sam
Written by a customer while visiting www.electrolux.com
Customer Rating
1
SO LOUD !! Why is it rocking so much ???
on November 16, 2021
Posted by: Megan601
from New York, NY
My new washer was delivered 3 days ago. The first wash, the machine was shaking side to side and was moving across the floor from the amount of power from the spin. I tried less clothing in a cycle, and the same thing. A crazy powerful rocking from side to side and so much noise, it sounds like it'll fall through the floor (and it looks that way too) I have been doing my laundry without spin and wringing them in the sink before putting them in the dryer. I'm VERY dissatisfied.
Response from www.electrolux.comBy Chris Smith, Online Outreach Specialist, November 17, 2021
Hello, Megan601. We're sorry to learn you’re having this experience with your washer. We’re ready to investigate this issue for you. We’ve sent you an email so we can more easily communicate. -Chris
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Loud sound
on March 10, 2022
Posted by: Annoying
from Clifton Park NY
I only had this washer machine for one month. It was a very expensive purchase and was highly rated by the salesperson. However, when it starts a normal wash cycle it makes this very load noise. Service is coming to look at it, but that’s not a good sign for me to think this washer will last ten years. I want to return it for another model one that is quite and will last.
I was trying to send you video I took with my phone but it’s asking me y tube video and I don’t know how to do that.
Response from www.electrolux.comBy Keyanna A., Online Outreach Specialist , March 31, 2022
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your unit already. We would be happy to assist with your concerns. We are glad to learn that you have a service appointment coming up to look at things for you. In the meantime, however, check out this short troubleshooting video. It should address the issue you've mentioned and provide some tips that may resolve the matter.
https://youtu.be/8l3fheNcXb4
If it doesn't help, let your service provider know. If there are any issues with the servicer, please contact us directly. Reach us by phone at (877) 435-3287 or via Live Chat on our website. We are available for you from 8:30 am to 8 pm EST, Monday through Friday. ~Keyanna
https://youtu.be/8l3fheNcXb4
If it doesn't help, let your service provider know. If there are any issues with the servicer, please contact us directly. Reach us by phone at (877) 435-3287 or via Live Chat on our website. We are available for you from 8:30 am to 8 pm EST, Monday through Friday. ~Keyanna
Written by a customer while visiting www.electrolux.com
Customer Rating
1
beware
on June 9, 2022
Posted by: swwe
cycles are reversed as there is no soap during wash cycle-yes, I have sat and watched the whole process. have called Electrolux-their answers-do clean wash cycle-done-no difference-use white vinegar in rinse cycle-done-no difference. last time washed towels had to do 6 extra rinse cycles to get rid of soap-no water or energy saving there
Response from www.electrolux.comBy R'Shaye, Online Outreach Specialist, June 10, 2022
Hello,
We want to help! We understand you are having trouble with the washer not adding your detergent to the wash cycle. Please check your email for further communication on this matter. -R'Shaye
We want to help! We understand you are having trouble with the washer not adding your detergent to the wash cycle. Please check your email for further communication on this matter. -R'Shaye
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Soap maker
on May 13, 2022
Posted by: Sick of soap
No suds during wash loaded with suds during rinse/extra rinse. Doing another rinse/spin no help as machine begins emptying process at 9 minutes of 12 minute cycle. Something is very wrong with this machine
Response from www.electrolux.comBy Ciara, Online Outreach Specialist , May 16, 2022
We apologize for any troubles you are experiencing with your washer and we would like to gain a little more insight to see how we can help.
At your convenience, please connect with us via live chat or connect with us by phone at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
At your convenience, please connect with us via live chat or connect with us by phone at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Beautiful Upgrade
on June 23, 2024
Posted by: Perfect Pair
from Georgia
[This review was collected as part of a promotion.] What a washer, does everything I ever wanted and more.
Written by a customer while visiting www.electrolux.com
Customer Rating
5
So far so good
on August 18, 2024
Posted by: Bobby222
from The villages, fl
[This review was collected as part of a promotion.] Only used 3 times so far. Check back in a month
Replacing all my troubled Samsung appliances one at a time
Replacing all my troubled Samsung appliances one at a time
Written by a customer while visiting www.electrolux.com
Customer Rating
1
JUNK
on April 29, 2022
Posted by: ANOTHER ANGRY BUYER
DO NOT BUY ELECTROLUX-JUNK WILL NOT RINSE PROPERLY-LAST LOAD TOOK 6 EXTRA RINSE CYCLES TO REMOVE SOAP
Response from www.electrolux.comBy Ciara, Online Outreach Specialist , May 2, 2022
We apologize for any issues you have experienced with your washer, and thank you for bringing it to our attention!
Most of our consumers have found that, if you have been consistently using too much detergent, the washing machine will accumulate trace amounts inside creating an excess production of soapiness/suds.
A tip that can alleviate this issue is to perfrom a clean washer cycle using the steps in your manual, with the following link, https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A20448603en.pdf.
In the event this doesn't resolve your concerns, please connect with us via Live Chat, and our experts will be happy to assist.
Best Regards,
Ciara
Most of our consumers have found that, if you have been consistently using too much detergent, the washing machine will accumulate trace amounts inside creating an excess production of soapiness/suds.
A tip that can alleviate this issue is to perfrom a clean washer cycle using the steps in your manual, with the following link, https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A20448603en.pdf.
In the event this doesn't resolve your concerns, please connect with us via Live Chat, and our experts will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting www.electrolux.com