Customer Reviews for Electrolux - 4.5 Cu.Ft. Stackable Front Load Washer with Steam and LuxCare Wash System - White
Customer Rating
1
Terrible washer, clothes hard as a rock!
on February 20, 2021
Posted by: Randy H
from Traverse City MI
Everything you've heard about front loaders is true. Poor design. Even if you follow directions to the letter, clothes are hard and coarse. Like sandpaper. We only use a tablespoon of proper HE detergent. Not enough water to properly wash and rinse. Never buy a front loader. Stick with top loader non water saving. Worst purchase we've ever made.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Kiara, Online Outreach Specialist, February 23, 2021
Hello Randy H! We apologize for any disappointment your washer has caused you and thank you for bringing it to our attention. I'd like an opportunity to research more about your experience and review the options available to resolve this. The front load washer is designed to sense the size of the load in the unit to ensure that adequate amount of water is added to the cycle. With the correct detergent in use, your clothes should come out feeling and smelling clean. Be on the lookout for an email from us to explore the options available to get this resolved. We appreciate the opportunity to make this right. Kindly, Kiara
I am very pleased with my purchase. Price and quality and options in programming are perfect. I didn’t need the most advanced machine since it’s for a small household of 3 people. One thing that could use improvement is the little detergent tray; I have a hard time every time to pull it open, it also feels like it’ll be the first thing to break....