Customer reviews from www.electrolux.com
Electrolux - 4.5 Cu.Ft. Stackable Front Load Washer with Steam and LuxCare Wash System - White
Average customer rating
4.8
(2,208 Reviews)
Rating breakdown 2,208 reviews
5 Stars
1,818
4 Stars
308
3 Stars
42
2 Stars
15
1 Star
25
96%of customers recommend this product.
(
924 out of
962)
Customer Reviews for Electrolux - 4.5 Cu.Ft. Stackable Front Load Washer with Steam and LuxCare Wash System - White
Customer Rating
1
JUNK
on April 29, 2022
Posted by: ANOTHER ANGRY BUYER
DO NOT BUY ELECTROLUX-JUNK WILL NOT RINSE PROPERLY-LAST LOAD TOOK 6 EXTRA RINSE CYCLES TO REMOVE SOAP
Response from www.electrolux.comBy Ciara, Online Outreach Specialist , May 2, 2022
We apologize for any issues you have experienced with your washer, and thank you for bringing it to our attention!
Most of our consumers have found that, if you have been consistently using too much detergent, the washing machine will accumulate trace amounts inside creating an excess production of soapiness/suds.
A tip that can alleviate this issue is to perfrom a clean washer cycle using the steps in your manual, with the following link, https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A20448603en.pdf.
In the event this doesn't resolve your concerns, please connect with us via Live Chat, and our experts will be happy to assist.
Best Regards,
Ciara
Most of our consumers have found that, if you have been consistently using too much detergent, the washing machine will accumulate trace amounts inside creating an excess production of soapiness/suds.
A tip that can alleviate this issue is to perfrom a clean washer cycle using the steps in your manual, with the following link, https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A20448603en.pdf.
In the event this doesn't resolve your concerns, please connect with us via Live Chat, and our experts will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Simple n Sweet
on April 20, 2022
Posted by: Save9
from Travelers Rest, SC
Cycles are practical and simple to choose. Spin is my favorite! Clothes are practically dry after the spin cycle, which saves me time and money in the dryer :)
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Great replacement so far.
on April 7, 2022
Posted by: Fishinrod
from San Francisco
Due to supply and manufacturing issues post pandemic, it has been difficult to get a washing machine without a long wait , but my appliance guy suggested this Electrolux, and it came within a week, replacing a 28 year old Maytag.
Larger capacity, it uses less water, clothes still comes out clean and fresh. Cleaning times are less, and it this model seems to be more gentle than the old machine. It's more convenient to put in detergent, fabric softener, and bleach.
Price was reasonable, and hopefully the machine is durable enough to last a long time. Really satisfied at this point.
Larger capacity, it uses less water, clothes still comes out clean and fresh. Cleaning times are less, and it this model seems to be more gentle than the old machine. It's more convenient to put in detergent, fabric softener, and bleach.
Price was reasonable, and hopefully the machine is durable enough to last a long time. Really satisfied at this point.
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Electrolux Washer & Dryer
on March 13, 2022
Posted by: Mike1938
from Leo, Indiana
I'm impressed with Electrolux consider that I have been using Kenmore and Whirlpool for years. Definitely will consider buying Electrolux in the future.
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Loud sound
on March 10, 2022
Posted by: Annoying
from Clifton Park NY
I only had this washer machine for one month. It was a very expensive purchase and was highly rated by the salesperson. However, when it starts a normal wash cycle it makes this very load noise. Service is coming to look at it, but that’s not a good sign for me to think this washer will last ten years. I want to return it for another model one that is quite and will last.
I was trying to send you video I took with my phone but it’s asking me y tube video and I don’t know how to do that.
Response from www.electrolux.comBy Keyanna A., Online Outreach Specialist , March 31, 2022
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your unit already. We would be happy to assist with your concerns. We are glad to learn that you have a service appointment coming up to look at things for you. In the meantime, however, check out this short troubleshooting video. It should address the issue you've mentioned and provide some tips that may resolve the matter.
https://youtu.be/8l3fheNcXb4
If it doesn't help, let your service provider know. If there are any issues with the servicer, please contact us directly. Reach us by phone at (877) 435-3287 or via Live Chat on our website. We are available for you from 8:30 am to 8 pm EST, Monday through Friday. ~Keyanna
https://youtu.be/8l3fheNcXb4
If it doesn't help, let your service provider know. If there are any issues with the servicer, please contact us directly. Reach us by phone at (877) 435-3287 or via Live Chat on our website. We are available for you from 8:30 am to 8 pm EST, Monday through Friday. ~Keyanna
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Beautiful
on March 1, 2022
Posted by: J32404
from Panama city florida
Beautiful machine. I love it. Can't wait to start using it. Still moving in.
Response from www.electrolux.comBy Katrina, Online Outreach Specialist, March 4, 2022
Thank you for being a part of the Electrolux family! We're looking forward to hearing how well the appliance is performing for you! -Katrina
Written by a customer while visiting www.electrolux.com
Customer Rating
4
We love it.
on February 19, 2022
Posted by: StuBop
from Ukiah CA
So far so great. Being able to reverse the door has been a wonderful upgrade to our little space.
Written by a customer while visiting www.electrolux.com
Customer Rating
2
Nice washer, disappointing quality.
on February 18, 2022
Posted by: hawkeye515
from Iowa City, IA
My wife and I purchased the luxe care washer and dryer just over a year ago. The salesman highly recommended the premium options. Overall we have been satisfied with the performance. However, we've started having issues requiring service visits, which is especially frustrating and disappointing considering the age of the units. Parts and Labor are only covered for one year so we are out of pocket already for labor which is expensive. We've had two previous washer/dryers in our previous houses from other brands and never had a single issue. Because of this I would not recommend based upon our experience.
Response from www.electrolux.comBy Anna P. , Online Outreach Specialist, February 22, 2022
Hello Hawkeye,
We regret to learn that you are experiencing concern with your washing machine and would like to see how we can be of assistance. Please be on the lookout for a follow up email from our team to collect additional information.
Best Wishes, Anna
We regret to learn that you are experiencing concern with your washing machine and would like to see how we can be of assistance. Please be on the lookout for a follow up email from our team to collect additional information.
Best Wishes, Anna
Written by a customer while visiting www.electrolux.com