The only problem I have is with the laundry products dispenser, but that means every time I do a wash I have to stop and take a towel and soak up the water left in the bleach and softener part of the dispenser, then I have to hang the towel to dry until the next wash is done. I do not have a sink in my laundry room and this is just extra time added to each wash. If I do not soak up the water, it will stay and that level and start to cause orders, mildew, etc. I think it is a poor design. My washer operates fine except for the dispenser.
Response from www.electrolux.comBy Christian , Online Outreach Specialist, March 20, 2023
Hi Suzanna!
We are sorry your experience didn’t match your expectations with your front-load washer. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-877-435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Unfortunately, we received our new washer, and after the first load, there was water all over my brand new wood floor. Washer arrived with the water valve missing a rubber gasket so now I have been without a washer for two weeks. Hoping it will be a good washer after it is fixed.
Response from www.electrolux.comBy Christian , Online Outreach Specialist, March 8, 2023
Good day, Kim!
We apologize that this has been your experience with your front-load washer for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-877-435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
The washer is great, has all the features you would expect, and cleans the clothes very well. The reversible door is excellent. It was very easy to switch, and all I needed was a square headed screwdriver. This feature is very helpful for homes that are not set up for the standard “washer on left dryer on right”. It was the primary feature that drove our buy decision.
My washer works very well. The only problem I have is that the plastic part where you put the detergent is very hard to take out and even harder to get back in. You have to take it out bc it holds water, which starts to mildew after a while. I hate to take it out to clean it bc it is terribly hard to get back in. Other than that the washer is great.