Bought this dryer in Dec. 2020 the lint catcher has been pulled out of its slot 3 times now while the dryer is running. Had to have a repair man come and take dryer apart to get clothes that were stuck in the fan that is in under the lint catcher. Also when this happens the lint catcher gets thrown all around the inside of the dryer causing loud banging. I will be contacting Electrolux.
Response from www.electrolux.comBy Kiara, Online Outreach Specialist, June 9, 2021
Hello Kevin 23! We apologize for any disappointment your dryer has caused you and thank you for bringing it to our attention. We always want to know when one of our owners needs help. We’d love to learn more and see how best to resolve your concerns. We have sent you an email to gather more information to see how best to get this taken care of for you. -Kiara
Been using this gas dryer since November 2020. It is quiet and spacious, and dries really well! Great flexibility to the type of laundry and specific drying needs. Excellent product!
We purchased this because our 3 year old competitor brand finally could not be repaired. This dryer does not have all the settings that our old one has. This is a good thing. We now are drying clothes before the washer is done. The lint trap is large and easy to clean. I accredit part of the dryers efficiency to the large lint trap and its ability to move air through the drum. Would recommend.
When our dryer was delivered, it wouldn't heat.. The igniter was bad. It took 2 weeks to fix. Upon one of the first loads dried, I found a hoodie had been ruined. The metal beads at the end of the hoodie string had gotten caught in the lint trap and RIPPED, TORN from the string. Since then, another hoodie string was caught, but thankfully not torn, only pulled out so that I have to restring it. Also, while I appreciate that the power button isn't as touchy as the one on the washer, it is too hard to push sometimes.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Kiara, Online Outreach Specialist, February 22, 2021
Hello Liorab! Thank you for sharing your feedback. I can understand your concerns and will do my best to help with a speedy resolution. It is recommended that when you dryer items with strings, you should tie them up before putting them in the dryer. You can find this information on page 36 in your owner's manual. Thank you for this information in regards to the power button. Your comments are vital to us in improving future appliances. For additional help, please do not hesitate to reach out to us via live Chat at Electrolux.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara