Customer reviews from Oralb.com
Oral-B - Water Flosser Advanced, Portable Oral Irrigator Handle with 2 Nozzles - White
Average customer rating
4.3
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
78
4 Stars
16
3 Stars
13
2 Stars
4
1 Star
9
87%of customers recommend this product.
(
93 out of
107)
Customer Reviews for Oral-B - Water Flosser Advanced, Portable Oral Irrigator Handle with 2 Nozzles - White
Customer Rating
2
Not good
on May 6, 2024
Posted by: BabyBK
from Manchester NH
Gender:Female
[This review was collected as part of a promotion.] I bought the product for my dentist office It not working good the fact they my dentist said Oral b is the best of the best.
Cons: Quality
Pros: Quality
Quality
2
Value
3
Response from Oralb.comBy Customer Care, May 6, 2024
We're so sorry to hear your water flosser isn't working well, and would like to help. Please know, there are many quality checks in place to help ensure only the best products reach you, and would expect this to work well for you. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Seriously Flawed Product
on June 25, 2024
Posted by: rust_nagel
from Southern California
Gender:Male
Read through these reviews carefully. This is a seriously faulty product. It takes 24-30 hours to charge. And this is not just the first charge. The pressure is very low, as well. All of that may be manageable, but the door on the water chamber is attached by way of a very fragile hinge. And sure enough, after owning this thing for a little more than two months, it just broke off. I cannot believe this product is still on the market, to be honest.
Cons: Durability
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, June 26, 2024
We're so sorry to hear our Water Flosser has taken so long to charge, and that you've had so many troubles. Please know, there are many quality checks in place to ensure only the best products reach you, so your experience isn't something we would expect. When charged for 14 hours, this device should run for about 12 minutes while using the highest setting. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
A great disappointment…forget about it!
on July 25, 2024
Posted by: EH63J
I bought this product after using Waterpik water flossers with the expectation that Oral B would not have created this product unless it represented an improvement on the existing competition. I was completely mistaken. The unit is seriously underpowered to the point of being nearly worthless, and performs much less well than my old Waterpik in every way. I am going to return if I can and purchase a new Waterpik.
Response from Oralb.comBy Customer Care, July 26, 2024
We're so sorry to hear your Oral-B Water Flosser wasn't as powerful as you were hoping, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you, so we'd expect our Water Flosser to provide you with the power needed to help keep your teeth and gums clean. So that we can help you further, please give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
3
Sucks Up Water Too Fast
on July 31, 2024
Posted by: HannahL28
My only concern with the flosser is that it doesnt gold water for long and you have to floss your teeth within 15 seconds otherwise you have to keep refilling it. It also doesnt charge within 14 hours like it says. Ive been charging it for over aday and it still isnt fully charged. Other than that, it seems to get all of the food out and I love that its gentle on the gums considering my gums get cut up easily from the strong jet of the waterpik flosser so theyre pretty sensitive
Response from Oralb.comBy Customer Care, August 1, 2024
Thanks for taking the time to share this with us, and for giving our WaterFlosser a try. With the many quality tests these flossers undergo, this isn't something we'd expect to hear regarding the charging time. Our Quality Team would like to hear more from you, and hope you'll give us a call when you have a moment. You can reach us at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
5
Great!!
on August 21, 2024
Posted by: Ellib
I bought this in June and absolutely love it! I do have to refill the water reservoir a couple of times, but the results far outweigh that. It is the BEST!!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting Oralb.com
Customer Rating
5
Does what it is supposed to
on September 20, 2024
Posted by: gc450
from Detroit
Gender:Female
Bought this flosser 2 months ago (July2024) it works great. Only issue that I have is that it creates a vacuum in the container as the water level goes down so I have to use a tool to open the refill door. Because of this vacuum I usually don't fill it up completely and I use it with the fill door open, using this way
it increases the pressure of the water (and I think that makes the batteries last longer.) I recharge it every two weeks using it twice a day. I use it with the stronger setting. It works great. I water floss before I brush and you can see the debris that is being dislodged by the water.
it increases the pressure of the water (and I think that makes the batteries last longer.) I recharge it every two weeks using it twice a day. I use it with the stronger setting. It works great. I water floss before I brush and you can see the debris that is being dislodged by the water.
Pros: Quality
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting Oralb.com
Customer Rating
2
Two of them broke within two years.
on December 16, 2024
Posted by: gum washer
from Bethesda, MD
Gender:Male
While it was working, it worked great, and the dentist complained less about my gums. Unfortunately, the first one I owned broke within the generous two year warranty period, and the service company kindly and promptly replaced it on warranty. This second one, after only a couple months, developed the bizarre behavior of turning itself on at random times of the day (requiring manual turn off). Finally, it turned itself on, and I could not turn it off (except by draining the battery). To quote my wife, "It went crazy." I gave it two stars for good design and functionality, but at the end of the day durability and longevity are important - subtracting three stars. I hope that Oral B can work the quality issues out.
Cons: Durability
No, I would not recommend this to a friend.
Response from Oralb.comBy Customer Care, January 7, 2025
We're sorry to hear you're having difficulties with the latest Oral-B Water Flosser turning on at different times. Thanks for your loyalty to Oral-B! Our Water Flosser goes through many quality checks, and we try our very best to make sure they reach you in perfect condition. We're very sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team. Thank you for taking the time to let us know. We want you to be able to use the water flosser. Please call us at (800) 566-7252 for assistance. We're happy to help you.
Written by a customer while visiting Oralb.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Quality
5
Value
5