Customer Reviews for Forno Appliances - 48 in. Wide 8 Burner Galiano 6.58 Cu. Ft. Freestanding Dual Fuel Range with Convection Oven and Griddle - Silver
Customer Rating
3
Having problems at 1.5 years
on May 4, 2025
Posted by: Amy
Large oven side went out (won't heat). Hopefully the 2-year warranty will get this expensive stove back into working order.
Response from Forno Appliances By Forno Customer Service, Forno Customer Service, May 6, 2025
We are very sorry to hear about your experience. To assist you as quickly as possible, please email the details of the issue along with the model number and a short video to info@forno.ca. A member of our support team will review the information and get back to you promptly. as all our unit has 2 years limited warranty on parts and service.
Happy with product and the ability to use two ovens at once. Just started using smaller oven and during fourth use heard a loud buzzing and saw a flash of light come from the oven. Now it's inoperative and when I examined the inside I could see that the top electric heating element had burnt in two.
Response from Forno Appliances By Raffaele B, Forno Customer Service, April 16, 2025
Thank you for your feedback — I'm glad to hear you were enjoying the dual oven feature! I'm so sorry to hear about the issue with the smaller oven. We completely understand how frustrating and concerning that experience must be. We’d love the opportunity to make this right. Please reach out to our support team at https://forno.ca/support/ and we’ll be happy to assist you to resolve the issue.
Your safety and satisfaction mean a lot to us, and we appreciate you bringing this to our attention.
So far the stove is great!!!!!@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!@¡@@@@!@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!@@@!!!!!!!!!!!!!!!¡!@!!!!@@@@@@@@@@@