Customer reviews from blackanddeckerappliances.com
Black+Decker - 6-Slice Countertop Convection Toaster Oven - Stainless Steel
Average customer rating
4.4
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
167
4 Stars
45
3 Stars
15
2 Stars
6
1 Star
12
92%of customers recommend this product.
(
207 out of
224)
Customer Reviews for Black+Decker - 6-Slice Countertop Convection Toaster Oven - Stainless Steel
Customer Rating
5
small yet powerful!
on October 26, 2023
Posted by: BklynMami584
from STATEN ISLAND, NY
Gender:Female
[This review was collected as part of a promotion.] Having this convention toaster oven has been a blessing! You can do it all and sits right on your countertop! I made a chicken and it came out so juicy and cooked completely! I have heated frozen foods, I have toasted all types of bread and it all come out delicious! It has so many settings and it's so easy so you cannot mess it up! It also has instructions and suggestions. Great addition to any kitchen!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Perfect size
on January 26, 2024
Posted by: Cmc69
from MI
Gender:Female
[This review was collected as part of a promotion.] Received this as a gift today. Looks great perfect size to be able to cook many things.
However two things that needs attention. The door has no tension to it so you need to hold on to it otherwise it drops. It should have a tension holder so you could also leave the door open a bit to cool with out leaving it fully open.
Also I miss having the hook on the door that catches the rack and helps pull it out a bit. Was afraid my hot pad would hit the heat element and catched on fire.
I know it's hard for having the rack hook because of the two levels but would it not work if one side is set for the lower level and the other side higher.
However two things that needs attention. The door has no tension to it so you need to hold on to it otherwise it drops. It should have a tension holder so you could also leave the door open a bit to cool with out leaving it fully open.
Also I miss having the hook on the door that catches the rack and helps pull it out a bit. Was afraid my hot pad would hit the heat element and catched on fire.
I know it's hard for having the rack hook because of the two levels but would it not work if one side is set for the lower level and the other side higher.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 29, 2024
Thank you for offering your feedback regarding your Black+Decker Countertop Convection Toaster Oven. I'm sorry to hear that you were somewhat disappointed in the design of your oven, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new oven will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42436803, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good unit for the money.
on July 10, 2025
Posted by: D181
from NJ
Gender:Female
This unit has a multitude of functions but the operation functions are hard to read and would have liked more cooking information in the operation manual.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, July 11, 2025
Thank you for offering your feedback regarding your Black+Decker Countertop Convection Toaster Oven. I'm sorry to hear that you were somewhat disappointed in the design of the lettering, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new oven will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42593856, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good while it works...
on July 24, 2025
Posted by: Kelly05
from St Paul, MN
Gender:Female
[This review was collected as part of a promotion.] We originally purchased this for our house. When a
We needed one at our cabin, we purchased a new one and brought the first one to the cabin. We mainly use bake and toast options. We did notice that the first thing to stop working, or cause problems are the buttons. With a little rocking we can get them to work.
When we went to use one the other day and during the preheating we smelt burning, only to look over and there was bright red coming from the inside and smoke was coming out of the front. It appears that only the front bottom heat section was lighting up and ALL the power was going to that one. We only had it at 375, and this has never happened before. We unplugged and let it reset but it did it again once plugged in on both bake and toast. I'm afraid I may have to throw both of them out as I believe this is a fire hazard and I am afraid it will happen to the other unit as well.
We needed one at our cabin, we purchased a new one and brought the first one to the cabin. We mainly use bake and toast options. We did notice that the first thing to stop working, or cause problems are the buttons. With a little rocking we can get them to work.
When we went to use one the other day and during the preheating we smelt burning, only to look over and there was bright red coming from the inside and smoke was coming out of the front. It appears that only the front bottom heat section was lighting up and ALL the power was going to that one. We only had it at 375, and this has never happened before. We unplugged and let it reset but it did it again once plugged in on both bake and toast. I'm afraid I may have to throw both of them out as I believe this is a fire hazard and I am afraid it will happen to the other unit as well.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, July 24, 2025
Thank you for offering your feedback regarding your Black+Decker Countertop Convection Toaster Oven. I’m sorry to hear of the experience you've had with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: DRN3
from WI, USA
Verified Purchase:Yes
Replaced a ~10yr B&D toaster oven with this hoss and love it. Maintains a similar low-profile so it fits well on countertop, heats up in less than half the time of our old one (efficient!), and evenly cooks the food. Only cons really are that instead of a drip-pan, you have to put food in/on the included pan vs rails so more cleaning, and I wish it remembered convection after each cycle. We thought the buttons would be a time-sink coming from knobs but they are extremely responsive. Convection is the standout here, love convection cooking; I almost use this more than our actual oven.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com