Customer reviews from blackanddeckerappliances.com
Black+Decker - 6-Slice Countertop Convection Toaster Oven - Stainless Steel
Average customer rating
4.4
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
167
4 Stars
45
3 Stars
15
2 Stars
6
1 Star
12
92%of customers recommend this product.
(
207 out of
224)
Customer Reviews for Black+Decker - 6-Slice Countertop Convection Toaster Oven - Stainless Steel
Customer Rating
3
Worked great while under warranty
on February 9, 2017
Posted by: NGHam
from Salt Lake City, UT, United States
Gender:Male
Have used this for over two years. Worked great for toasting, baking, etc... until the top elements went out this week. For what we paid, our only wish is that we could have gotten more use out of it
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
No interior light!
on July 23, 2017
Posted by: Lindak12
from Nashville, TN, United States
Gender:Female
I'm glad it is digital with no loud count down timer - but having no interior light means I'm sending it back. U can't see when your items are browned/ finished cooking. Why would a small toaster oven not have a light? Disappointing
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 25, 2017
Thank you for offering your feedback regarding your Black+Decker CTO6335S. I’m sorry to hear about your disappointment with your toaster oven’s design. We strive to provide quality products and exceptional customer support, and we hope you will continue to consider us for your future purchases. If you’d like to relate your concerns to us directly, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address them with you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfection in Convection
on December 5, 2017
Posted by: Dcrow64
from Tempe, AZ, United States
Gender:Male
[This review was collected as part of a promotion.] I recieved this convection oven for free for a fair honest review. This oven cooks really well. We love it that we can bake with it and not heating up the whole kitchen. Our cookies and pizzas come out evenly cooked. It has several multifunction which makes cooking easy. Quailty buit unit.Very easy to clean and maintain.It looks great on any kitchen setting. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Start button and some others stopped working
on January 25, 2018
Posted by: Carol27
from Panama
Gender:Female
Just over a year old and start button rarely works, same with toast and bagel buttons, basically it is unusable. Very disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 29, 2018
Thank you for offering your feedback regarding your Black+Decker CTO6335S. I’m sorry to hear that your oven's controls are no longer functioning. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
CT06335S
on June 10, 2018
Posted by: MichaelS
from San Antonio, TX, USA
Gender:Male
Our year old CT06335S has joined the inoperable club of toasters reviewed on this site. Its troubling that an appliance can fail so catastrophically under normal use and care within such a short time frame from purchase. Our toaster now beeps multiple times when the toast button is pressed (once) and locks the control panel. The heating element turns on and can only be turned off by unplugging the appliance. From reading this site's reviews, it appears these types of deficiencies are relatively common with this model. Black and Decker, please advise as to how to rectify the problem.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 12, 2018
Thank you for offering your feedback regarding your Black+Decker CTO6335S. I’m sorry to hear about the trouble you’ve experienced with your oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Top Elements Broken for second time
on August 26, 2018
Posted by: UnhappyGuy
from Detroit, MI
Gender:Male
First toaster died after a short period with the upper burners no longer working. Got a second toaster and the top burners died again. Used to toast bagels and english muffin nearly everyday but short lived!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Temperature Change buttons not working
on January 18, 2019
Posted by: ctouser
from san jose ca
I have had this oven for few years now and love it. However since a long time now temperature change buttons for increasing or decreasing the oven temperature have stopped working. It is really a big disappointment. What can be done about that?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker CTO6335S. I’m sorry to hear about the trouble you’ve experienced with your toaster oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your toaster oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
It was great until
on February 23, 2019
Posted by: Ali77
from Long Island Ny
Gender:Female
I loved the toaster oven for the first year until the temperature bottoms stopped working. Unfortunately you can’t use any cooking options if you can’t change the temperature. Very disappointed in the quality. I would have expected at least a few more years.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2019
Thank you for offering your feedback regarding your Black+Decker CTO6335S. I’m glad that your oven was working well initially, but I'm sorry to hear about the trouble you’ve experienced with the temperature buttons. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com