I purchased this product a week ago. During the first use, the nozzle assembly stopped spinning. I invite knew the build quality was not awesome but I thought it would be ok for occasional use. I don't if they will refund the money. I'll update this review if they do.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 28, 2025
Hello Rhys. We are sorry to hear the bar has stopped spinning. If your surface cleaner has stopped spinning, there may be a buildup of dirt or debris clogging the nozzles within the rotating spray bar, which can prevent it from spinning properly; try cleaning the nozzles with a small wire or cleaning tool to remove any obstructions. If cleaning and inspecting the surface cleaner does not resolve the issue, please contact Greenworks by Live chat on (www.greenworkstools.com) or call us on 1-888-909-6757 (1-888-90WORKS) so our experts can discuss your experience!
[This review was collected as part of a promotion.] Just works cleans my deck and resurfaces it for refinishing also cleans sidewalks workers well with my troybuilt pressure washer.
11" Surface cleaner does a great job cleaning the sidewalk and cuts the time spent in half +. The connection between the surface cleaner disk and black connect system is weak and leaked after two uses. Greenworks has great warrenty support and replaced the tool immediately.
The tool works with ease AND I will use it gently since the connection is not that strong.
I had bought a competitor's cleaner, and after much back and forth with the company rep, the unit just did not work, and they would not provide a refund. I did need one, so I tried this version and although smaller, it works very well with my Greenworks 2000 psi washer. The cleaner does provide a lot of exit pressure at the nozzles, and it did cause some flaking of natural stone. I used it on pavement and although slow going, it does a heck of a job removing dirt, moss, and algae. I added the extended wand to allow me to stand a bit more upright and that was very helpful. It has a plastic housing so I am unsure how long it will last with extended use, but on its maiden test, it worked very well.
I’ve had this for a while and it does good, but if the seals start to leak, throw it away. No repair parts are available through GreenWorks.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 30, 2023
Hello Moojibur,
Thank you for taking the time to voice your concerns! We are sorry to hear of the experience you have had with our 11" surface cleaner. Unfortunaly, parts for this unit are not available however this tool is backed by a 3-year warranty repair. If you are within the warranty time frame, please contact directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Not well designed - broke on first use - don't buy
on August 1, 2023
Posted by: YYmom
from Richmond, VA
Gender:Female
We purchased this rotating surface cleaner with high hopes. One of the nozzles popped off during the very first use only 3 or 4 minutes into our cleaning session on a very flat bluestone surface. Not well designed and broke on the first try. Spend your money on something else.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 2, 2023
Dear YYmom,
We are sorry to hear about your experience when using this Surface Cleaner. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.