Customer reviews from greenworkstools.com
Greenworks - 24-Volt 13-Inch Push Lawn Mower (1x 4.0Ah Battery and 1 x Charger) - Green
Average customer rating
4.4
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
140
4 Stars
41
3 Stars
15
2 Stars
3
1 Star
11
92%of customers recommend this product.
(
166 out of
181)
Customer Reviews for Greenworks - 24-Volt 13-Inch Push Lawn Mower (1x 4.0Ah Battery and 1 x Charger) - Green
Customer Rating
4
Great product
on May 15, 2022
Posted by: Decent blower
from Bonney lake WA
Gender:Female
Great product but shipping time definitely needs some work. Shipping is the only issue I have with my new lawn mower
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Batteries don’t last long
on May 15, 2022
Posted by: Hats
from Virginia
I’ve used this mower a few times so far and it cuts great, super easy to use and in general I like it. The downfall is that the batteries are only lasting me 30 minutes so I always have about 10 square feet left to mow when the batteries die. Which is pretty annoying.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 16, 2022
Hello Hats,
Thank you for your review. We are pleased to hear that you have ultimately been enjoying the performance of this unit. Please know that there are many factors that can affect the run time. The run time of a lawnmower is dependent on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, etc - there are so many factors to consider. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawnmower (i.e. lawnmower speed, terrain, grass height, density, etc.), the faster the battery charge will drain. Here are a few tips to help you extend the run time! 1) Set the mower to the highest cutting height (or 1/3 of the length of grass), and mow no more than 1/3 of the total length at a time. 2) Ensure that the grass is dry. 3) That the battery is cool before use. We hope these tips will help you extend your run time!
Thank you for your review. We are pleased to hear that you have ultimately been enjoying the performance of this unit. Please know that there are many factors that can affect the run time. The run time of a lawnmower is dependent on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, etc - there are so many factors to consider. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawnmower (i.e. lawnmower speed, terrain, grass height, density, etc.), the faster the battery charge will drain. Here are a few tips to help you extend the run time! 1) Set the mower to the highest cutting height (or 1/3 of the length of grass), and mow no more than 1/3 of the total length at a time. 2) Ensure that the grass is dry. 3) That the battery is cool before use. We hope these tips will help you extend your run time!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Mower is great, so far,however,length of run time on full charge leaves something to be desired. Less than 1hr.
Written by a customer while visiting greenworkstools.com
Posted by: Waste of money
from PA
Gender:Female
Verified Purchase:Yes
I would not recommend this mower. The battery dies after about 45 min of use and takes at least 6 hours to recharge. If you have grass that's even the slightest bit thick, it can't handle it and just shuts off. It took me 4 days to cut my grass with this mower because it kept turning off and dying on me. What a waste of money.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 24, 2022
Hello Waste of money
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you.
It is important to adjust your mowing techniques to make the most out of the battery life! As you mentioned you are getting approx. 45 mins runtime. when using the both batteries combined this would be normal. This unit is advertised as running up to 45 minutes of run-time with two fully charged 4.0 Ah USB Batteries.
We would be interested in hearing more about the charge time. Charge time for the batteries are 60 minutes per 24V Battery (4.0 Ah battery), your charge time of 6hr. is abnormal, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) so we can investigate the charging time. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you.
It is important to adjust your mowing techniques to make the most out of the battery life! As you mentioned you are getting approx. 45 mins runtime. when using the both batteries combined this would be normal. This unit is advertised as running up to 45 minutes of run-time with two fully charged 4.0 Ah USB Batteries.
We would be interested in hearing more about the charge time. Charge time for the batteries are 60 minutes per 24V Battery (4.0 Ah battery), your charge time of 6hr. is abnormal, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) so we can investigate the charging time. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Lydia85
Verified Purchase:Yes
Happy with this lawnmower. Quiet and super easy to push.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
very good
on May 26, 2022
Posted by: nzjl
Gender:Female
it is my first lawn mower. it is cordless, not heavy, I could handle it. it has safety control and easily to run. Both the height for grass and the height for operator could be adjusted.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: jszilla
from Indianapolis, IN
Gender:Male
Verified Purchase:Yes
It's fine, but not quite what I was hoping for. It's much slower than my self-propelled gas mower so mowing takes longer, and it's a stretch to finish our yard before the batteries give out—even though it's not a particularly large yard.
Response from greenworkstools.comBy Greenworks, Customer Care , May 30, 2022
Thank you for your feedback. Always enjoy hearing from our customers. We greatly appreciate your feedback and are glad you had some pros/cons to share with us.
It is important to adjust your mowing techniques to make the most out of the battery life, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
It is important to adjust your mowing techniques to make the most out of the battery life, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Yhtak
from Hamilton, OH
Gender:Female
Verified Purchase:Yes
I really like this mower, it cuts well and is so easy to start. I am not sure how well it will hold up over time, hopefully the plastic wheels and body will be durable enough.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com