Customer reviews from SanDisk
SanDisk Professional - G-DRIVE PRO 4TB External Thunderbolt 3 and USB-C Hard Drive - Space Gray
Average customer rating
2.3
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
4
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for SanDisk Professional - G-DRIVE PRO 4TB External Thunderbolt 3 and USB-C Hard Drive - Space Gray
Posted by: MacUser
Verified Purchase:Yes
Works silently and efficiently. It is easy to set up with a Mac.
Written by a customer while visiting SanDisk
Customer Rating
1
Sleepy
on July 31, 2023
Posted by: hylt
The drive looks very nice, but it goes to sleep and then it won't spin up - no good for video work. It is now merely a storage for media.
Response from SanDiskBy SM OLS, December 11, 2023
Hello,
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional PRO G40 Drive it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb . We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional PRO G40 Drive it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb . We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
Written by a customer while visiting SanDisk
Customer Rating
1
Though the G-Drive was the way to go!
on July 21, 2023
Posted by: horn38
Wrong! all my files are now locked away and nothing will read this drive!
Response from SanDiskBy SM OLS, February 15, 2024
Hello Horn38,
We are sorry to hear about your user experience with SanDisk Professional G-DRIVE PRO and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with SanDisk Professional G-DRIVE PRO and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting SanDisk
Customer Rating
1
Awful - Do Not Buy!
on September 3, 2023
Posted by: ro91
This hard drive sucks. It failed on me 3 times in a row. Never dropped it or ejected it carelessly. Seriously WD, get it together. This is embarrassing.
No, I would not recommend this to a friend.
Response from SanDiskBy SM OLS, December 11, 2023
Hello,
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional PRO G40 it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb . We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional PRO G40 it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb . We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
Written by a customer while visiting SanDisk
Customer Rating
1
Don't waste your money
on March 9, 2024
Posted by: Joe1
I bought a 4TB and a 2TB they don't even work Ive had just about a yr but they won't even connect to my MAC GARBAGE!!!!
Response from SanDiskBy SM OLS, March 14, 2024
Hello,
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional PRO SSD it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb. We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional PRO SSD it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb. We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
Written by a customer while visiting SanDisk
Customer Rating
2
Asleep at the wheel
on November 21, 2022
Posted by: DenHay
The drive goes to sleep so frequently that I cannot use it for my image processing workflows. It doesn't matter what thew rated transfer speed is, if you have to wait for the drive to spin up again.
Written by a customer while visiting SanDisk
Customer Rating
5
Reliability Excellent!
on October 10, 2023
Posted by: Tb411
The unit has not failed and continues to perform as promised . My unit 5 + years since original purchase.
I would recommend this to a friend!
Written by a customer while visiting SanDisk