Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Average customer rating
4.2
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
188
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
28
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Posted by: Jackie Phillips
from Rockwall , TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and I'm really glad we did! I love the idea you don't have to open the whole refrigerator just to get a couple of items you need. The ice maker is which includes another ice maker for drinks the ice is size of a golf ball . We love it for drinks and parties .
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 1, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Nwhite
from SPRINGFIELD MO
Verified Purchase:Yes
I bought this 1 yr 5 months ago.
Pro it's like a Tardis. It holds an immense amount. Keeps everything cool or frozen.
Cons Design flaw on crisper drawer, it's top is glass and sticks out past the shelves. We broke it in a week. LG replaced it. 3 months later the Craft Ice maker quit. LG replaced it. At 1 yr 5 month mark the compressor quit. LG replaced it. Excellent customer service, something I didn't want to personally find out about.
Pro it's like a Tardis. It holds an immense amount. Keeps everything cool or frozen.
Cons Design flaw on crisper drawer, it's top is glass and sticks out past the shelves. We broke it in a week. LG replaced it. 3 months later the Craft Ice maker quit. LG replaced it. At 1 yr 5 month mark the compressor quit. LG replaced it. Excellent customer service, something I didn't want to personally find out about.
Pros: ease of use
Quality
2
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, May 23, 2023
Hi there, We agree with you that you should not be experiencing such issues with your appliances one right after the other. We want to stop the cycle from turning in the wrong directions. Please continue to be patient with us, we are doing all we can to improve things day by day. We ask kindly that you reach out to us at 800-243-0000 and allow us the opportunity to get things resolved for a final episode of the parts on the fridge go round and round. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Jeww
from Orlando, FL
Verified Purchase:Yes
I purchased this refrigerator in 01/2023. Everytime I close the refrigerator side the freezer side opens slightly, not enough to set off the dinging noise, but enough to ice over everything in the freezer. We have called LG twice, troubleshooted with them and nothing helps. The door is actually not even with the refresh door. LG refuses to help or be accountable for a defective freezer door. Will get Thermador next time I get a new refrigerator, if I'm still alive.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
2
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear of your previous experience with our certified service technicians. This doesn't meet the level of standards we set for ourselves. Please contact us so that we can look further into this issue. You can reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. Alternatively, you can reach out us via social media. Feel free message us on Facebook or Twitter at the handle @LGUSSupport. We'd be happy to have another opportunity to reach a resolution you'd be satisfied with. ^Chris
Written by a customer while visiting lg.com
Posted by: CLP2000
from Overland Park
Verified Purchase:Yes
Bought it 6 months ago to replace old fridge and thankfully just fit into our space. Very roomy, craft ice nice! Didn't come with any bins so I had to order those, it dings if you leave the door open too long and can't turn that off, don't care for that. The installers also didn't balance the doors so the door closes on me every time I open it. LG sent a repairmen as we bought the warranty and he said he doesn't do that.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jimmerz98
from Pittsburgh, PA
Verified Purchase:Yes
I’ve had this refrigerator for over a month now and I’m glad i went with this side by side style. I like it much better than the French door style i used to have. The craft ice feature is pretty cool.
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
LG Model llsds2706s is wonderful
on October 2, 2023
Posted by: Kaintucki
from Florence KY
We bought this a month ago. We'd moved and didn't Ike the one in the house we bought. We had a similar LG model at our old house and loved it. This one is bigger! Love the door-in-door feature and fingerprints, when they do show, wipe off easily with a soft cloth. People who don't like side by sides site the freezer space. However, this one hits the mark on storage. Plenty of room!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jas0502
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so impressed by the size of this refrigerator
Written by a customer while visiting lg.com
Customer Rating
5
Love the craft ice. Big cubes, don't melt fast
on October 14, 2023
Posted by: bcyg54
from Lancaster Sc
Verified Purchase:Yes
Love it so far. Love the space. Looks good and has enough room.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com