Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Average customer rating
4.2
(320 Reviews)
Rating breakdown 320 reviews
5 Stars
189
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
28
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Posted by: Anonymous
from Santa Paula CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 3 weeks ago and still have no ice maker?
Pros: ease of use
Quality
3
Features
3
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: Teddy2076
from Phoenix
Verified Purchase:Yes
[This review was collected as part of a promotion.] The side by side doors are okay but I think I would rather have the French door configuration. It just doesn’t seem to work for the freezer space when it’s on the side. The best feature I like is the large balls of craft ice. Unfortunately it must be a new technology as I had to have 2 service calls to fix it. The last call was to replace it with a new redesigned model so hopefully that fixed it.
Quality
4
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
Wow! Thank you so much for your positive feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: JoCR
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just absolutely love this refrigerator. I love the door in door feature, the look, and the sphere ice machine. It looks so sleek and elegant while extremely functional.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 9, 2023
Amazing feedback. Thank you so much for giving us 5 stars! We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. We'll make sure that the entire team receives your feedback. They'll be thrilled to hear your kind words. Thanks for choosing LG for your viewing needs. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you.^Danee
Written by a customer while visiting lg.com
Posted by: boozy12
from Midlothian
Verified Purchase:Yes
Bought this to replace a French door LG fridge that stopped working due to a bad compressor. That being said, it was 12 years old. Couldn’t find another French door that fit in my budget so I went with this side by side. Plenty of room. Not a fan of the lack of a deli drawer. The craft ice is fun. All in all happy with my purchase.
Pros: ease of use, Features/Settings
Quality
5
Features
4
Value
4
Response from lg.comBy Jai., LG Social., May 16, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.
`Jai
`Jai
Written by a customer while visiting lg.com
Posted by: Rubys Kitchen
from St Petersburg
Verified Purchase:Yes
We bought the LG frig for a remodeled kitchen six months ago and have been surprised how much I like the design and functionality. I like the side by side design with a split door allowing us to gray a quick beverage from the door. Highly recommend. Temps are even throughout and love the craft ice maker.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Very Good Appliance
on May 29, 2023
Posted by: Gloozer
from South Carolina
We have had this refrigerator for 6 months and it is a good appliance. The reason I don't give it 5 stars is the not so bright light. I have gotten used to it but, it surprised me after the installation. A brighter light or another light would make it look better.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: FSegui
from Clearwater
Verified Purchase:Yes
I like all the features, craft ice, ice on door, quick access on the door. But ice production is slow even on plus, and the craft ice maker already went bad after only one year. That means that if I want craft ice every year, I will have to buy the ice maker. I actually bought it for the craft ice and now I regret it because of the reliability issue.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
4
Response from lg.comBy Jai., LG Social., June 1, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com
Posted by: DHinton
Verified Purchase:Yes
We purchased the LG side by side almost 1 month ago. So far everything has been great! The quantity of ice it makes in a 24 hour period is phenomenal. Extremely quiet; the only time I know it’s running is when it drops a batch of craft ice (they’re the size of golf balls).
Keeping in mind, I HAVE NOT read the user guide yet, the only feature that didn’t work was the remote diagnostics feature (ThinQ). Over-all, we are loving the refrigerator and would definitely recommend purchasing it!
Pros: Style/Design, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com