Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Average customer rating
4.2
(320 Reviews)
Rating breakdown 320 reviews
5 Stars
189
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
28
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Posted by: Ginabilly2022
from Amarillo Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought it not quite a year ago already had to have the door icemaker replaced and the craft icemaker is broken again and I can't hook my wifi to it tonuodate whatever software LG says has to be done. Not happy at all will never buy an LG again
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 28, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: JanFG
from Birmingham, AL
Verified Purchase:Yes
I am thrilled so far with this purchase of a couple of weeks ago. It checks all my boxes.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Ash4eva1123
from Orlando Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love it so much. This is the best appliance I have ever owned. It is so modern and stylish and I love the new ice maker!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: LARA74
from El Paso, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The craft ice is the best, and the temperature of the water is very nice
Pros: ease of use, Quality, Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, April 10, 2023
Awesome! We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and qualities. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. Welcome to the LG Family and we look forward to a future review! ~Tanisha
Written by a customer while visiting lg.com
Posted by: KKPD
from Missouri
Verified Purchase:Yes
Love the fridge, it’s sleek and looks great! I wish the window was a little darker so that you could not see everything in the door until you tap on it.
One complaint that I have is that I accidentally registered in Canada instead of the US. Called and made the correction but the app will not recognize it and still says I’m registered in Canada. Please fix this issue!
One complaint that I have is that I accidentally registered in Canada instead of the US. Called and made the correction but the app will not recognize it and still says I’m registered in Canada. Please fix this issue!
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, April 27, 2023
Hi! Thanks for your review! We'll take your feedback regarding darker windows into account as we create future generation models. We'd be happy to help resolve your issue regarding which country you're registered in! Please contact us at (800) 243-0000 from Mon. to Sun. 8AM – 9PM EST so that we can assist you. Alternatively, we're available on social media for your convenience. Feel free to direct message us on Twitter (@LGUS) or PM us on Facebook (@LGUSA). We're looking forward to resolving your issue. ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
Big, but the water quit working in the first month
on April 27, 2023
Posted by: Mamazingzing
from Pipestone, MN
I really like the size of this refrigerator and my husband LOVES his craft ice but we had it less than a month and the water quit working in the door :( now we have to wait 4 days for someone to come look at it>
Pros: Style/Design
Quality
2
Features
5
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Bridges
from RVA
Verified Purchase:Yes
I purchased this about two weeks ago. This is a nice and deep refrigerator. Can hold everything my family of 4 will eat and drink. The only problem I have is the Ice maker. The Ice maker won't keep up with a family of 4, and it's not even summer yet.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Response from lg.comBy Jai., LG Social., May 3, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: RHDD
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have only had this new LG frig about 2 weeks. So far, am pleased with it's performance and ease of use. The only negative was the leveling function did not work well with my floor. Really like the WiFi functions.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 8, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com