Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Average customer rating
4.2
(332 Reviews)
Rating breakdown 332 reviews
5 Stars
197
4 Stars
71
3 Stars
19
2 Stars
14
1 Star
31
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Posted by: cathal mc greal
from darien CT
Verified Purchase:Yes
I am very un happy the door is spreading apart and the bins in the door are facing off
I called and they could not do anything
I called and they could not do anything
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Synde13
from DFW TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator, and we love the door-in-door feature, BUT be sure you buy the extended warranty!!! Almost 1 year in and the latch for the dr-in-dr broke - no way to just repair the latch, they had to replace the ENTIRE REF DOOR! THE Designer Ice Maker (love the ice balls) broke and had to be replaced also. Even so, we really like this refrigerator and would buy it again.
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lee449
from Lafayette, LA.
Verified Purchase:Yes
[This review was collected as part of a promotion.] The water and ice taste odd after several weeks, followed instruction after installation. The drawer pulls low down (at bottom) and hard to reach if you have a bad back. The doors slam shut so you have to hold them when closing. No egg trey or butter dish/compartment.Ice sometimes hangs up in dispenser
Pros: Performance
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Chris Guarino
from Amesbury, MA
Verified Purchase:Yes
I got this fridge in June 2022. Its a great fridge. The craft ice maker is really a cool feature and so is the door that can be opened to simply get some items on the door. The one negative I have is the top shelf of the door kets falling off and wouldnt stay properly so we removed it to simply have a lower shelf that now provides more room to put a bigger drink container. Overall, a great fridge.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Pasadena TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] After one month we are very satisfied with the purchase of this LG side by side fridge. The icemaker is awesome with large round balls of ice in addition to the regular ice cubes. The fridge is also very quiet throughout the entire operating cycles.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bubba3388
from O'Fallon Mo.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this fridge especially the craft ice and wifi option. Only con is the handle on the drawers are on the bottom part of the drawer which is ok except you have to bend over so far to reach the bottom drawers. If you have a bad back this could be problematic
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: EV85
from San Antonio
Verified Purchase:Yes
The fridge is great despite the fact our craft ice machine stopped working within 1 year.
Quality
3
Features
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 29, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Posted by: BuddyO
from Houston, TX
Verified Purchase:Yes
We replaced a fridge that was 26 cubic feet. This one is 27 cubic feet but feels much larger than the one we replaced. The interior layout is great. The craft ice is a great feature. So far very happy with this fridge.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com