Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Average customer rating
4.2
(332 Reviews)
Rating breakdown 332 reviews
5 Stars
197
4 Stars
71
3 Stars
19
2 Stars
14
1 Star
31
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Posted by: Lesly_Howard
from Longview, TX
Verified Purchase:Yes
We are so happy with our new LG refrigerator…
After years of issues with our previous refrigerator, we were elated to find this LG!
The ability to open the window to quickly grab a beverage is my favorite feature. **Bonus** my teenager can stand there and look for something without opening the door. Everyone loves the craft ice, it’s so fun to make drinks for friends and family. The drawers in freezer are great! I don’t have to shove things around to find what I am looking for. If it’s not on a shelf it’s readily available in the drawers. My children love grabbing popsicles and ice cream treats inside the door under the ice maker, when they used to have to search and rearrange things.
After years of issues with our previous refrigerator, we were elated to find this LG!
The ability to open the window to quickly grab a beverage is my favorite feature. **Bonus** my teenager can stand there and look for something without opening the door. Everyone loves the craft ice, it’s so fun to make drinks for friends and family. The drawers in freezer are great! I don’t have to shove things around to find what I am looking for. If it’s not on a shelf it’s readily available in the drawers. My children love grabbing popsicles and ice cream treats inside the door under the ice maker, when they used to have to search and rearrange things.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: NecieM
from Greenville, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I absolutely love our new side by side refrigerator. There is so much room inside. I love the new sleek design without handles. It's everything I wanted!
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: M J B
from Nampa, ID
Verified Purchase:Yes
[This review was collected as part of a promotion.] Beautiful fridge, works well. Only issue I've had is that the Craft ice maker did not work. I contacted LG and they sent a tech out who swapped out the ice maker and said to give it 24 hours. No hassles, but also no troubleshooting to verify that it was receiving water (the issue with the first one). Hopefully this will work, but the 10 min swap has me curious if the issue will be fixed.
Pros: Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Lighting Not Good
on September 27, 2022
Posted by: Boomer64g
from Indiana
This is a fantastic refrigerator, but the light inside is not very good. There is just one small led light in the top. If you have a full fridge, the light doesn't make it down to the lower shelf or drawers. I thought a light was out, because it was so dark I has trouble finding things. This needs to be addressed in future models. When paying upwards of 3k, you should get enough light to find things. With that said, so far it's a great fridge other than the lighting issue.
Quality
4
Features
2
Value
4
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: My LG SIDE BY SIDE
from Baltimore, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the modern sleekness of this fridge. My friend has an older model but I love the door in door feature, that was a non negotiable feature for me!
Pros: Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Candy92
from Saluda NC
Verified Purchase:Yes
I bought this refrigerator about a month ago and I love it, it is perfect for everything that needs to be cold, just the right size.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Frank21
from Chandler AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plenty of room inside and keeps everything organized. Looks great on outside!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Gene4777
from Neoga, IL
Verified Purchase:Yes
We loved the unique styling of the doors and the quick access door for commonly used items, plus the craft ice maker.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com