Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Average customer rating
4.2
(332 Reviews)
Rating breakdown 332 reviews
5 Stars
197
4 Stars
71
3 Stars
19
2 Stars
14
1 Star
31
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Posted by: StonyPoint
from Cleveland County, NC
Verified Purchase:Yes
We purchased the LG Side by Side door in door model in December 2021. Today, September 17th were looking at a door in door repair and the craft ice dispenser repair. We were told that the door in door issue was likely from someone pulling to hard on it. Well, I live with my husband and father-in-law and they don't EVER use the door-in-door. I use it on occasion. So, my concern is that the plastic piece is not durable enough to withstand the use of the door. Shouldn't this piece be a metal piece since it's the piece that holds the door hook? The craft ice dispenser is leaking water into the craft ice box. The plastic piece also broke in the craft dispenser. This is covered under the manufactures warranty and they will repair the craft ice dispenser. They will not replace the piece on the door in door.
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that you had a negative experience with your LG fridge. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: pks2553
from Houston, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG is a great company for refrigerators. I bought LG's brand for the first time at recommendations from my friends, and very happy to listen them. This is as good as I had expected, and especially the small window is very convenient for me to get frequent food like milk, juice, etc. without opening the door.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ezequiel
from Florida
Verified Purchase:Yes
What a great purchase. I couldn't be happier with my new LG refrigerator.
Plenty of space and looks modern and sleek.
Highly recommended!!!!
Plenty of space and looks modern and sleek.
Highly recommended!!!!
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Debra E
from Sa, Tx
Verified Purchase:Yes
After 7 months, the filter set up and craft ice maker required replacing
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that you had a negative experience with your LG product, and we want to thank you for taking the time to share your experience with us. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Ywebb
from Oklahoma
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love it!!!! Love the craft ice maker and there is plenary of space for all of our groceries.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Victoria2022
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge almost a month ago and I have been obsessed with it since! The craft ice machine is my fiancés favorite and I love how the ice maker does small ice cubes! There is so much room in both the freezer and the fridge side where I can see everything that is in there! Everything about this has been great!
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tutibee
from Bixby, OK
Verified Purchase:Yes
Love the capacity! The door-in-door didn't seal so we had condensation. Entire right door replaced, seals. But this door-in-door doesn't close easily so we have to really push it in to close OR lift the open tab to close it. We'll probably just not use it as it's a pain.
Pros: Performance
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: LG side by side refrigera
from Hanover, ma
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased with our new refrigerator. It’s so good looking inside and out
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com