Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Average customer rating
4.2
(332 Reviews)
Rating breakdown 332 reviews
5 Stars
197
4 Stars
71
3 Stars
19
2 Stars
14
1 Star
31
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Customer Rating
5
Great function and style
on September 10, 2024
Posted by: Okechukwu
I bought this refrigerator on 3/23/2023. I have had no problems with it.
Written by a customer while visiting lg.com
Customer Rating
1
THE NEWEST GUN!!!
on June 20, 2023
Posted by: Shunnyday
My refrigerator is not even 2 years old, it's about 5 months shy of. I have had to have the icemaker part replaced because the ice built up to the icemaker and pushed against the little tray and broke a piece. THEN, the craft icemaker became stuck down in the tray and the tray will not move. IT'S STUCK AGAIN FOR 3 NOTICEABLE DAYS RIGHT NOW! ALSO, now the WATER FILTER will NOT stay in place!!! IT LITERALLY POPS OUT, ONCE PUT IN PLACE AS THE BOOK SUGGESTS HOW TO REPLACE. IT HAS ALMOST PUT MY 11 Y/O NEPHEW'S EYE OUT, ALONG WITH MY BROTHER'S IN LAW, AND NEPHEW'S IN LAW EYES!!! This is insane and dangerous!!! All my nephew was trying to do is get some water. Once you go for water on the outside, the filter pops out and shoots forcefully on the other side! I do mean dangerous!!! The filter is really a thick piece, a plastic bullet!!!
Response from lg.comBy Tanisha, social/LG, June 21, 2023
You shouldn’t have had this experience with us. It’s disappointing and upsetting news, but we're thankful that we have the chance to change circumstances for the better. Thank you for your trust, and your willingness to share your experience with us. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video
https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha
https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha
Written by a customer while visiting lg.com
Posted by: SPea
from Ca
Verified Purchase:Yes
Nothing but problems with the craft ice maker. Have had it LESS than a year and have had to replace the ice maker twice!
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hey there. We understand how big of a role your craft ice maker plays in the experience with your fridge. We'd like to offer our assistance! Please reach out to us via PM on Facebook or via DM on Twitter at the handle @LGUSSupport. If you don't mind, include your phone number and refrigerator information in your private message to us (model and serial numbers). We'd like to help resolve the issue you're currently experiencing and look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: garden queen
from Los Angeles, Calif.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Poorly designed. No meat or cheese keeper. As a Sr., I almost fall over just to open the door of the lower produce keeper since the handle portion is almost on the floor. Result - I will not use this part of the refrigerator. I had to get a new filter as the craft ice was bitter. Takes too long for new ice to be frozen. I have to use ice trays.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, May 26, 2022
We hate to hear this and thank you for providing your feedback.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
There is no great features. My pop cannot fit insi
on May 15, 2024
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] No, I am not happy with it. I am a soda drinker or a pop drinker inside the refrigerator. The shelf is not big enough to hold soda bottle 2 L you can’t put 2 L on the door because they get flat vegetable, but I do buy a lot of pop and I did not think about that. None of my pop can fit in the middle of the refrigerator and I do not put on the doors.
Response from lg.comBy LG, June 3, 2024
We're sorry to hear about your experience with our refrigerator. We appreciate your feedback and will consider it for future improvements. We aim to provide products that meet our customer's needs, and your input is invaluable in helping us achieve that goal. If you need more help, please don't hesitate to send us a direct message @LGUSSupport on social media. ^Con
Written by a customer while visiting lg.com
Posted by: 40051
from New Haven Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have never had a LG appliances but I thought I would try this because I like the looks of it! I have only had it about a month and so far so good!
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nawhite777
from SPRINGFIELD MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 2 months ago and other than the glass shelf design it has been my ultimate refrigerator.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed
on March 31, 2022
Posted by: Ana123
from Hiram Ga
I bought this refrigerator on Mar 30. It was delivered and what was to be a matte black stainless steel (no shine) it is not black stainless steel. Magnets WILL NOT stick to the front. It’s like it made of plastic. Does not match the matte black stainless steel dishwasher I purchased a couple of years ago. Both are LG appliances.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, April 1, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com