Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Average customer rating
4.2
(332 Reviews)
Rating breakdown 332 reviews
5 Stars
197
4 Stars
71
3 Stars
19
2 Stars
14
1 Star
31
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Black Stainless Steel
Customer Rating
5
LG Model llsds2706s is wonderful
on October 2, 2023
Posted by: Kaintucki
from Florence KY
We bought this a month ago. We'd moved and didn't Ike the one in the house we bought. We had a similar LG model at our old house and loved it. This one is bigger! Love the door-in-door feature and fingerprints, when they do show, wipe off easily with a soft cloth. People who don't like side by sides site the freezer space. However, this one hits the mark on storage. Plenty of room!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jas0502
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so impressed by the size of this refrigerator
Written by a customer while visiting lg.com
Customer Rating
5
Love the craft ice. Big cubes, don't melt fast
on October 14, 2023
Posted by: bcyg54
from Lancaster Sc
Verified Purchase:Yes
Love it so far. Love the space. Looks good and has enough room.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BeAtCoAsTeR
from Snohomish, WA
Verified Purchase:Yes
So far this has been a good fridge. The handles are in an odd spot for me, but great for my kids. It was a little odd not having anywhere for butter or smaller items with a little flap door in the fridge, and also not having a drawer in the mid section, but that is just me coming from a more expensive model to a cheaper one. Having the drawers all low can be annoying, and the little front door is a gimmick, as the shelves in the door are stocked with sauces and such, not drinks, which is what the intent is for, but where would all the sauces and stuff go if not in the door? There is zero room for them elsewhere?! All in all its a decent fridge, but I am still waiting for the ice to quit tasting like plastic. The main crushed ice has gotten better over the past few months, but the craft ice is still unusable as it makes everything taste like plastic chemicals still, and reminds me of the water tank in our 1985 motorhome, so nasty. I'm wondering if that ice will ever be usable as it's just absorbs all the checmicals from whatever it sits in to get formed, and ruins perfectly good drinks still...
Pros: Style/Design, Performance
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great look and love having the 2 ice makers!
on October 23, 2023
Posted by: Lt2264
from Rhode Island
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the refrigerator almost a year ago and it has been running great. I recently had an issue with the craft ice machine and the issue was resolved quickly and efficiently through LG’s Customer Service Department.
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Lots of grief
Verified Purchase:Yes
Had refrigerator for just a couple of months & had to have craft ice maker replaced. Now barely a year later refig had no power. Breaker was fine, unplugged refig, checked outlet, it was working. Plugged back in - nothing - then about an hour later it suddenly had power.
Quality
1
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hello there! At LG, we are committed to providing you with top-notch products and services, and we would like to look further into the issues you are experiencing. To get started, please send us a direct message on Facebook or Twitter using the handle @LGUSSupport, and remember to include the model and serial numbers of your refrigerator. Our team will take it from there and do everything possible to assist you. ~Rita
Written by a customer while visiting lg.com
Posted by: JLN12960
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have owned this refrigerator for less than 2 years and have had 2 service calls. One to replace craft ice maker and one to replace the compressor. Both times were under warranty and both issues were fixed as promised. Otherwise it’s a refrigerator that freezes and cools properly.
Pros: Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 21, 2023
Hi there. We hate that you had to deal with this issue, but we're glad this story has a happy ending. If there's anything else we can do to help you enjoy your refrigerator more, please don't hesitate to reach out to us on social media using the handle @LGUSSupport.
Written by a customer while visiting lg.com
Posted by: Anne John
Verified Purchase:Yes
Horrific fridge. Only one year old and alrady failing.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hi there. We understand the importance of getting the necessary repairs done on your fridge as soon as possible. Please allow us to help during the repair process by reaching out to us! We're available on social media at the handle @LGUSSupport. Please send us private message with your phone number and refrigerator information (model and serial numbers). We look forward to providing our support! ^Chris
Written by a customer while visiting lg.com