Customer reviews from lenovo.com
Lenovo - 14" ThinkPad X1 Carbon G9 Laptop - Intel Core i5 - 8GB Memory - 256 SSD - Black
Average customer rating
4.7
(408 Reviews)
Rating breakdown 408 reviews
5 Stars
322
4 Stars
70
3 Stars
7
2 Stars
2
1 Star
7
97%of customers recommend this product.
(
303 out of
313)
Customer Reviews for Lenovo - 14" ThinkPad X1 Carbon G9 Laptop - Intel Core i5 - 8GB Memory - 256 SSD - Black
Posted by: A Lynn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Computer arrived with a defect- left select button would stick. First call with customer service was great, however, the person never put through the request for a new replacement as promised. I followed up and had to speak with 3 different people after first being told my computer was no longer available for the refund and I had to purchase a new one. I usually rave about my Lenovo products and my experience with them. My recent experience certainly put a bad taste in my mouth.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, November 18, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Mathew F
from Hamilton
Verified Purchase:Yes
[This review was collected as part of a promotion.] This laptop exceeds all my expectations. It has great battery life and is light, portable and durable.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: MikeV
from Abbotsford BC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice unit - reduced travel keyboard takes some getting used to
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Former Fan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lenovo used to be about function over form. I've been exclusively using their laptops for 10 years and have been happy enough with them to keep buying them. I'm typing this review on a 5 year old T460 which I enjoy using more than my new X1. At 5 years old it still has battery life that is equal to or better than the X1. Lenovo has seriously lost their way. They used to make uglier, chunkier and heavier laptops that were a joy to use and slightly less convenient to transport. Now I have a flimsy, lightweight machine with no memory card reader, no ethernet port, no removable battery. I was offered other models as a replacement for a defective T490s but the alternatives all had even poorer battery life ratings. Eventually my T460 will die and then I will reluctantly start using the X1. Or maybe I will give it away and look at other brands...
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, June 14, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please consider more options on our website at https://www.lenovo.com/ca/en/pc and contact our sales team for assistance at 1-855-253-6686.
Also, concerning your battery, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
Very Respectfully,
Adrian_Lenovo
Also, concerning your battery, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: JGDJGD
from Markham ON
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fan Error out of the box. I have ordered many ThinkPad Carbon x1 and this is the first time I have had an issue out of the box. Currently sending to service depot
I would recommend this to a friend!
Response from lenovo.comBy Adrian_Lenovo, Customer Service, July 26, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Jeremy in Toronto
from Toronto, Ontario
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far just loving this machine. It's fast, and the keyboard is great. I got the FHD version, not the UHD and I think the screen is great
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Montreal, QC
Verified Purchase:Yes
[This review was collected as part of a promotion.] With the ThinkPad X1 Carbon Gen 9 laptop, Lenovo strikes a homerun. Ubuntu install was a breeze, the performance is incredible, the fan is super quiet, the display is crisp and clear, the trackpad is amazing! I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Ferris
from Aurora, ON
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ThinkPad Carbon Gen 9 is one of the best laptops I have ever had
I would recommend this to a friend!
Written by a customer while visiting lenovo.com