Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Yoga Gen 1 13.5" Touch-Screen Laptop - Intel Core i5 - 16GB Memory - 256GB SSD - Titanium
Average customer rating
4.1
(204 Reviews)
Rating breakdown 204 reviews
5 Stars
115
4 Stars
42
3 Stars
20
2 Stars
16
1 Star
11
79%of customers recommend this product.
(
119 out of
150)
Customer Reviews for Lenovo - ThinkPad X1 Yoga Gen 1 13.5" Touch-Screen Laptop - Intel Core i5 - 16GB Memory - 256GB SSD - Titanium
Posted by: MLGLOPO
from Medellin, Colombia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good thin & light laptop with a spectacular 2K display. I don’t know if mine was a dud or it is normal but trackpad was really bad, it also had some power issues where the display turned off at any given time.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, April 11, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: DDTruax
from Starkville, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light, powerful, surprising. the first time my colleagues saw it, they wanted to know how to get one and how much it cost. They were surprised when I gave them the information and both have plans to purchase one soon.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Posted by: I am also Not so happy
Verified Purchase:Yes
Ordering online was so quick and easy. I received the computer which I was beginning to like. Then quickly found out the speakers were not working properly. Then while using the machine the screen started glitching. Brand new, should not be having ANY problems. It was so time consuming to get to customer service to file for a work order. When I finally got the correct department, I decided it was better to get a refund and go LOCAL.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, March 4, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience as we look to provide our customers with a positive experience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: JPLCC
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] My mouse is already malfunctioning, and the cover already has scratches after a couple of weeks (and it is supposed to be titanium...). Performance is fine, I regret that there is not a USB A port (various equivalent products have one). There could be a real older for the pen.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, May 24, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Also, please check out more options on our website at https://www.lenovo.com/us/en/pc and contact our sales team for assistance at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Also, please check out more options on our website at https://www.lenovo.com/us/en/pc and contact our sales team for assistance at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Haolong
from Pittsburgh, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Pretty nice product. It's beautiful, it's weight is low. It works pretty good.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Swgal13
from Everett, WA
Verified Purchase:Yes
Good product overall. However, within 3 days of having owned it, I got a pop-up telling me to restart in order to install microphone and camera updates. Once I did that, the speakers no longer worked. I had to pay money for software support to troubleshoot and update speaker drivers. I had just bought this laptop and already I was shelling out money for support! Once the speakers were fixed, the audio port no longer worked with my IPhone earbuds. The tech said I would need to test it with something else, like external speakers, to determine if the laptop has a hardware issue. I haven’t done that yet.
Also, I went to register the laptop online with Lenovo and their system said my serial number was invalid. After a lengthy hold waiting to speak with someone, i was told to send an email to the company, along with scanned copies of my receipt and the tag on my laptop that showed the serial number. That worked, but, again, Lenovo sells me a laptop with a serial number they don’t even have in their system?! And then makes me do a bunch of extra work to prove I bought it?!
One last beef. The fingerprint Touch ID pad is almost useless. It reads my thumbprint maybe one time in 5. They have a lot they could learn from Apple, which gets it every time.
Other than that, I love the light weight and it’s working just fine.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 20, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: AGaggs
from Santa Barbara, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great 2 in 1 but with a few issues. I'd live to see a garage for the stylus instead of magnetic attachment. The speakers really are quite bad. The battery life could be better. All in all, these misgivings are only due to keeping the machine thin and light, so I suppose I'll live with it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JVAR
from Dallas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the thin laptop. Its fast and light. I wish the pen that came with the laptop was more precise when writing on the screen.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com