Customer reviews from Mattel Creations
Fisher-Price - Luminate Smart Bassinet - White
Average customer rating
4.3
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
43
4 Stars
9
3 Stars
5
2 Stars
1
1 Star
5
76%of customers recommend this product.
(
26 out of
34)
Customer Reviews for Fisher-Price - Luminate Smart Bassinet - White
Customer Rating
1
Loved it until I didn’t.
on May 26, 2023
Posted by: Jf321
from Florida
I was so excited to get this bassinet for my daughter. Unfortunately, the vibrate mode stopped working. It’s been less than 3 months in use and one of the main features doesn’t even work now.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel Consumer Services, Mattel Consumer Services, May 31, 2023
We’re sorry to hear this. Our Consumer Services team would be happy to help. You can reach them at 1-800-432-5437, Mon.-Fri., 9am-6pm ET.
Written by a customer while visiting Mattel Creations
Customer Rating
1
Horrible mattress
on May 8, 2022
Posted by: Jstrayhorn
from Texas
Our bassinet mattress has a hard crease down the center. Unfortunately, we bought this ahead of time and now we are out of the return window. I am so disappointed in the mattress quality considering this wasn’t a cheap bassinet.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel Consumer Services, Mattel Consumer Services, May 10, 2022
Sorry for any disappointment this has caused. Our Consumer Services team is happy to help! They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
3
Great functionality but horrible mattress
on April 7, 2022
Posted by: manduhh
from Pleasant Hill, CA
I bought this for my newborn after a couple weeks with the non vibrating halo bassinet which she hated. I was looking for something with the vibration feature without an auto timeout. I love the fact that you can leave it vibrating as long as you want, control it with your phone, it has an adapter for the wall, it has a light inside the bassinet and a motion light on the floor. The vibration is a little uneven throughout the surface of the bassinet though, and the low is too low to even feel through the mattress. All that being said, the WORST part is the mattress. It's super thin and flimsy, and the hard plastic has HUGE creases right down the center on both sides. It pokes up and feels extremely uncomfortable. For this price, this should not ben an issue!
I would recommend this to a friend!
Response from Mattel CreationsBy Mattel , Consumer Services, April 8, 2022
Sorry to hear that you're having trouble with your mattress! Give us a call so we can help at 800.432.5437
Written by a customer while visiting Mattel Creations
Customer Rating
5
High tech bassinet that works with a smart phone
on September 16, 2022
Posted by: Lolly
[This review was collected as part of a promotion.] I have to say this is the top of the line of bassinets!
Very sturdy to hold your sweet one! You can control it by your smart phone. The light that glows under the bassinet is so handy plus has a AC plug so no batteries needed but you have the option to
I'm not the greatest on technology but it's super easy to use on your smart phone. We love it and had no problems at all putting it together
Very sturdy to hold your sweet one! You can control it by your smart phone. The light that glows under the bassinet is so handy plus has a AC plug so no batteries needed but you have the option to
I'm not the greatest on technology but it's super easy to use on your smart phone. We love it and had no problems at all putting it together
Written by a customer while visiting Mattel Creations
Customer Rating
3
Good features
on August 11, 2022
Posted by: Wooodddyyy
from Los Angeles California
I bought it for my newborn and the mattress is not one I recommend, I also misplaced the cord while moving and I have not been able to find it anywhere else I’ve looked online, so now I can’t even use the features to it
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel Consumer Services, Mattel Consumer Services, August 12, 2022
Sorry to hear this! We do our best to stock replacement parts for our products! Give us a call so we can look into availability for you. Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
5
Love the features
on April 13, 2022
Posted by: Cindymc
from Pennsylvania
My lil one is only a week old, but we haven’t been able to use it because the mattress came folded in half and it has this hard plastic line. Is there any way to fix it? Or buy a new mattress?
Other than that we love it. Easy to assemble.
Other than that we love it. Easy to assemble.
I would recommend this to a friend!
Response from Mattel CreationsBy Mattel Consumer Services, Mattel Consumer Services, April 18, 2022
Sorry to hear bout your mattress! Our Consumer Services team is happy to help! They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
5
Awesome features!
on November 29, 2021
Posted by: Hopecyndi
from New York, NY
[This review was collected as part of a promotion.] Absolutely love this bassinet. It was very easy to assemble and only needed 4 D batteries which is great. So many good features but my favorite is the motion activated floor light. Is has 15 music and sounds that I could control with my smart phone. Also it detects babies cry and plays up to 3 different responses to try and get your baby back to sleep so you don’t have to go in room. My favorite sound is the white noise feature and I was able to control that as well from my phone without worrying about my baby seeing me. Definitely helped nap time but even better at night. Truly love this.
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
5
Connects to smartphone! This is a great gift!
on December 10, 2021
Posted by: Emilysmomcourtneystoo
[This review was collected as part of a promotion.] This is so awesome!!!!! Connects to my smart phone! You can control movement, lights and sound from your phone! You know when the baby is starting to stir, but you know if they see you they will never want to go back to sleep! You can use your phone to start some music, make it vibrate or make it light up a bit! It’s really a great feature! I also love the neutral coloring as you can dress it up to your personal preference! There are lots of song voices which is nice, as usual you are stuck to the same 3-5 songs. It also turns into a table top soother! This would be a perfect baby shower gift to any new mom/dad especially the ones that love the technology!
Written by a customer while visiting Mattel Creations