We apologize that you have experienced problems while using Scotts Turf Builder Grass Seed Tall Fescue Mix. It is certainly frustrating to go to the work of reseeding an area, only to have the results less than satisfactory. Undoubtedly you will be doing reseeding projects in the future, and I just want to give you a few tips that have been helpful to some of our consumers.

Seeds must come into direct contact with the soil in order to germinate. Our Research Department has told us that if seed is laid on top of old grass, you will have about a 2% germination rate. If you are seeding over an old lawn, we recommend that you rent a slit seeder. If this is not possible, vigorously rake the existing turf, or add a shallow layer of topsoil to the yard prior to seeding. Seed also needs exposure to sunlight. A heavy cover of straw, soil, or other material will cause the seeds to rot, or severely limit germination. Cover seeds with no more than 1/4 of an inch (.63 centimeter) of topsoil or lawn soil.

Two "enemies" of newly seeded lawns are herbicides and lawn diseases. While you have very little control over the outbreak of a lawn disease, do make sure that no weed control or weed prevention chemical has been used in the area, as those products will also prevent or inhibit germination. When used on newly germinated lawns, herbicides will kill off the new grass.

We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your convenience, please contact and provide the email address that you used to view this response, to see what we can do for you. You may visit our contact page by clicking on the following link http://tinyurl.com/7ag7a3n