Customer reviews from bestwayusa.com
Bestway - Above Ground Oval Pool Set w/ Accessory Kit - Brown
Average customer rating
2.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
2
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for Bestway - Above Ground Oval Pool Set w/ Accessory Kit - Brown
Customer Rating
2
Pool liner is no good.
on June 1, 2024
Posted by: Alkaseltz
from Bethpage, NY
Gender:Female
I had the 18X9 for around 10 years. pinholes in the liner here and there and finally decided to get a new one. We bought the 20x12x48" in July of last year. When we took it down in August we saw a large amount of water under neath but thought it was just from how we drained the pool. We just put the pool up again and with around 5 inches of water there is water all along the side of the pool coming from somewhere underneath the pool. I cannot believe that the liner is no good. We are currently draining the pool but I am so upset to have paid all this money for a pool with a faulty liner!
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, June 4, 2024
Hello, we are very sorry this has been your experience with your pool. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Frame and legs gets rusted and no spare parts
on April 3, 2024
Posted by: P@co
from Midland, Texas
Gender:Male
Frame and legs gets rusted and no spare parts where that can be order to get them replaced i just had it for 2 years and is going to the trash i have already called and they only have the top rails but i need the legs as well and they dont have them and do not know until when they could have them.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, April 3, 2024
We are very sorry this has been your experience with your pool. If you need any further help: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.
Written by a customer while visiting bestwayusa.com
Customer Rating
4
Big enough for the family
on June 6, 2023
Posted by: Moesha
from Detroit, MI
Gender:Female
I bought it a week ago and the kids love it just the right size
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Great pool
on May 21, 2023
Posted by: CTSQUIRT
from Maurepas,Louisiana
Gender:Female
Needs better instructions on ladder assembly needs bigger filter
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Missing and leaking parts
on July 24, 2023
Posted by: Joym
from Florida
Gender:Female
Bought this pool at royal king on Friday. Got it all out together and up after lots of hard work and now the pump is installed and missing the o ring and the hose is leaking!
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, July 31, 2023
Hello, we are sorry that your pump is missing parts for set up. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com