Customer reviews from cafeappliances.com
Café - 30" Built-in Single Electric Convection Pro Steam Wall Oven with True European Convection, Customizable - Stainless Steel
Average customer rating
3.7
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
0
3 Stars
1
2 Stars
2
1 Star
2
64%of customers recommend this product.
(
7 out of
11)
Customer Reviews for Café - 30" Built-in Single Electric Convection Pro Steam Wall Oven with True European Convection, Customizable - Stainless Steel
Customer Rating
1
DO NOT BUY UNLESS DEAF
on September 26, 2023
Posted by: Anonymous
I have never rated anything one star in my life. I am horrified with what I purchased, and the money we have wasted. I was very excited initially with the steam oven, it looks beautiful, comes with a temperature probe. Fits nicely into our beautiful, walnut custom cabinetry above the standard electric convection oven also from Café. I have attempted to upload the video of how noisy this appliance is, however, I am unable to upload video or photo. The steam reheat feature does not work, instead, it drips while making a noise so loud that a dinner party would stop talking. When the cooking feature is done, the discharge requirement takes two minutes and produces an even louder noise. It is not heating or steaming correctly, I made tamales yesterday, and it took 50% longer to cook than intended. I am most disappointed that we will have to redo the cabinetry to fit in an appliance that actually works. The cost of redoing the built-in cabinetry that houses this worthless product is going to far exceed the initial cost of the steam oven. DO NOT BUY. I hope someone reads this review. Unfortunately, I trusted our kitchen designer that this was a great product, this product is awful.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, September 29, 2023
Hello,
We’re so sorry to hear that you’ve been less than impressed with your new advantium oven. We know how important cooking products are for the home, and this is not something we want or expect from our appliances. We recommend taking a look at the article below for details about some of the sounds you may hear from your advantium oven.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=37882
If the noise you’re hearing isn’t listed, or if you believe it’s much louder than can be considered normal, we recommend having it diagnosed by a qualified technician. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@Café
We’re so sorry to hear that you’ve been less than impressed with your new advantium oven. We know how important cooking products are for the home, and this is not something we want or expect from our appliances. We recommend taking a look at the article below for details about some of the sounds you may hear from your advantium oven.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=37882
If the noise you’re hearing isn’t listed, or if you believe it’s much louder than can be considered normal, we recommend having it diagnosed by a qualified technician. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Controls are terrible
on May 1, 2023
Posted by: Bts234
from Gloucester, ma
The touch screen controls are almost impossible to use. The oven goes intermittently into demo mode and can be returned to normal by holding the light button for ten seconds. But that often doesn't work. The controls are confusing when they do work correctly. I have 7 cafe appliances in my kitchen and this one is mostly useless
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@GEA, GE Appliances, May 2, 2023
Hi there,
Thank you for taking the time to post this review. We're so sorry to hear that you aren't fully pleased with your new oven. Your feedback is extremely important and we're always ready to assist. If you feel that the touchscreen isn't operating properly, we recommend scheduling a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Your comments are greatly appreciated and will be taken into consideration by our products design team.
We're here when you need us. Have a great day. - Tierra@GEA
Thank you for taking the time to post this review. We're so sorry to hear that you aren't fully pleased with your new oven. Your feedback is extremely important and we're always ready to assist. If you feel that the touchscreen isn't operating properly, we recommend scheduling a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Your comments are greatly appreciated and will be taken into consideration by our products design team.
We're here when you need us. Have a great day. - Tierra@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed!
on October 22, 2023
Posted by: Lissa S
from Raleigh NC
We had looked forward to this appliance and designed our new kitchen specifically to accommodate it. However it "freezes" regularly when we use the steam feature and it is ending the cycle. The screen freezes and will not reset without resetting the breaker. Extremely unhappy.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin, Cafe_Appliances, October 23, 2023
Hi there,
Thank you for taking the time to leave a review on your Café Appliances pro convection steam oven. We are sorry to hear that the screen keeps freezing when you use the steam feature, and will not function until you reset the breaker. This is certainly not normal operation, nor the quality that we expect. We recommend taking advantage of the manufacturers warranty, and schedule an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@Café
Thank you for taking the time to leave a review on your Café Appliances pro convection steam oven. We are sorry to hear that the screen keeps freezing when you use the steam feature, and will not function until you reset the breaker. This is certainly not normal operation, nor the quality that we expect. We recommend taking advantage of the manufacturers warranty, and schedule an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Stunning !!
on August 5, 2021
Posted by: Iieepp
from Redondo Beach
Gender:Male
[This review was collected as part of a promotion.] I got this oven a few weeks ago , it’s very stylish a big upgrade to our kitchen . This oven has a touchscreen LCD display that is very easy to use, it offers several features, and my favorite one is the combination cooking mode .I’m very pleased with my new steam oven , the food comes out very flavorful and juice .
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Top of the line!
on August 8, 2021
Posted by: Tngsde
from Austin
[This review was collected as part of a promotion.] This Cafe steam oven is truly amazing! Compact and does the trick! Perfect to add as a second cooking option in your kitchen! I would highly recommend if you are looking for a steam oven this IS the one to get!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
What an AMAZING steam oven!
on August 21, 2021
Posted by: Russk
from Seattle Wa
Gender:Male
[This review was collected as part of a promotion.] I absolutely live this steam oven! This is such a great buy the combination cooking feature is so so great. This is truly an amazing appliance to have in your home. The food comes out perfect every time, not to mention it looks darn good in the kitchen. Absolutely love this oven.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing steam oven
on September 19, 2021
Posted by: Alex2466
from NY, USA
Gender:Male
[This review was collected as part of a promotion.] After using this oven and really seeing what it can do - I am so glad that I decided to add this to my kitchen! I can cook more and it tastes so much better than using a convectional stove. The meats are juicer, the veggies taste better, and and anything I can do in a convection oven, I can do in the steam oven- only better! There aren't a bunch of unnecessary features that you'll never use, it's very well designed and overall an incredible steam oven. It's great quality, and it looks amazing in my kitchen! I can do so much more now and I'm so glad that I decided to try this out! The only regret I have is not having gotten it sooner! I would highly recommend picking one up! This oven does not disappoint!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
broke after 6 months
on January 10, 2023
Posted by: Brian pressman
from Palos Verdes Ca
The steam oven broken after about 6 months. It keeps asking that the unit be discharged but then after discharging nothing happens.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Krystal@Cafe, GE_appliances, January 13, 2023
Hello- We are very sorry to hear that you are experiencing issues with the steam oven so early into it's life. That is not the experience that we want for you and know how frustrating that can be. Since the oven is only 6 months old it is under warranty. We recommend using this link to start a warranty claim to get this resolved
https://www.cafeappliances.com/support/schedule-service
We look forward to further assisting you, thank you for reaching out. -Krystal@CAFE
https://www.cafeappliances.com/support/schedule-service
We look forward to further assisting you, thank you for reaching out. -Krystal@CAFE
Written by a customer while visiting cafeappliances.com