Customer reviews from weber.com
Weber - iGrill 3 Smart Thermometer - Black
Average customer rating
3.7
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
93
4 Stars
30
3 Stars
13
2 Stars
11
1 Star
36
72%of customers recommend this product.
(
116 out of
160)
Customer Reviews for Weber - iGrill 3 Smart Thermometer - Black
Customer Rating
5
Despair gone!
on December 12, 2022
Posted by: Matt4
from Ocean Isle Beach NC
Gender:Male
Expertise:Intermediate
I bought iGrill 3 a couple of years ago and was hugely disappointed. Something happened either on your end or mine. Thanksgiving. Turkey. One last time with iGrill 3. It works! We had the perfect turkey this year (2022). Perfectly cooked. Able to follow progress on both my iPhone and Apple Watch. Put me in the "Happy camper" column.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Weak Bluetooth
on September 4, 2022
Posted by: R1960
from Nj
Gender:Male
You can’t get more than 10’ from your girl or you have reconnect the Bluetooth. I don’t bother with it anymore. When will you come out with one that fits on the grill like this one and is WiFi?
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, September 8, 2022
We appreciate your feedback and will be sure to share this with our team. We do have the Weber Connect Smart grilling hub also available as an option. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Garbage after using maybe 20 or so times
on August 29, 2022
Posted by: Kebo72
from Denver
Expertise:Intermediate
Bought the device a couple years ago. I've used it sparingly over that time and now the blue tooth doesn't work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber, social/Review, August 30, 2022
Thank you for the feedback! We apologize for the current experience are having with your iGrill 3. We recommend to rest the device. Please look out for an email from our Support Team with more information and to resolve your current issue. Thanks for choosing Weber Grills.
Written by a customer while visiting weber.com
Posted by: KevinMal
Verified Purchase:Yes
The technology and software work well. The one issue is removing or adjusting the hot probe. If you leave the black plastic on it could melt in the hot grill. If not the metal is too hot to touch.
Written by a customer while visiting weber.com
Posted by: Griller #100
Verified Purchase:Yes
If food is cooking too fast or too slow, it would be nice if the iGrill could recommend a temperature adjustment based on type of food selected to grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Bluetooth
on June 17, 2022
Posted by: twebb7134
from Lincoln, NE
Gender:Male
Expertise:Intermediate
Waste of money!! Won't stay connected (paired) for more than 5-10 minutes grill is in garage 30-40 feet away! All my other bluethooth devices don't have this problem very annoying always have to go to garage reload the app and pair every 5-10 min. It's A BIG hassle not worth it!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 21, 2022
Thank you for your feedback. We apologize for the frustration you are having regarding iGrill 3. That is not the experience we want our loyal Weber fans to have. In order to get connected to your iGrill 3, please follow these steps:
1. Download the Weber iGrill App
2. Enable Bluetooth on your smart device
3. Turn the iGrill 3 on
4. Open the Weber iGrill App
5. Tap on "Find Devices" or on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
6. Tap 'Continue' once paired
We would like to look more into this. Here at Weber, we stand by the quality of our products and cover them under great warranties. Our goal is to have you love our products just as much as we do.
Our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
1. Download the Weber iGrill App
2. Enable Bluetooth on your smart device
3. Turn the iGrill 3 on
4. Open the Weber iGrill App
5. Tap on "Find Devices" or on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
6. Tap 'Continue' once paired
We would like to look more into this. Here at Weber, we stand by the quality of our products and cover them under great warranties. Our goal is to have you love our products just as much as we do.
Our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Could be cool - but ZERO support!
on June 15, 2022
Posted by: BBQ 987
from LA
Gender:Male
Expertise:Intermediate
I tried to like it.
Nice design, Bluetooth worked, and I was grilling!
Then, temps varied. Finally the started on the 200s+ and wouldn’t go down. I swapped probes, replaced the battery - no joy.
Nice design, Bluetooth worked, and I was grilling!
Then, temps varied. Finally the started on the 200s+ and wouldn’t go down. I swapped probes, replaced the battery - no joy.
Support is a joke. Tickets are NEVER answered. I don’t know why tfe bother to accept requests, since nobody answers them.
Pretty paperweight is what I have now…
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 21, 2022
We are sorry to hear that your iGrill 3 is causing issues for you but look forward to helping solve this issue. Here at Weber, we stand by the quality of our products and cover them under great warranties. Our main goal is to have you love our products just as much as we do.
When using the iGrill Probes and for best results, please keep these safe usage guidelines in mind:
• Do not allow the wiring of the probes to be exposed to open flame or direct heat for extended periods of time. Doing so may damage the probes resulting in inaccurate readings. We recommend suspending the wiring through an opening in your smoker or grill, such as the rotisserie slot.
• To clean the iGrill Pro Meat Probes, wipe them down with either a damp towel or a sanitary wipe. Do not submerge the probes in water or liquid of any kind. This may result in moisture entering the crimp and wiring of the probe which will cause damage and inaccurate readings to occur. Refer to the attached PDF for a visual guide.
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
When using the iGrill Probes and for best results, please keep these safe usage guidelines in mind:
• Do not allow the wiring of the probes to be exposed to open flame or direct heat for extended periods of time. Doing so may damage the probes resulting in inaccurate readings. We recommend suspending the wiring through an opening in your smoker or grill, such as the rotisserie slot.
• To clean the iGrill Pro Meat Probes, wipe them down with either a damp towel or a sanitary wipe. Do not submerge the probes in water or liquid of any kind. This may result in moisture entering the crimp and wiring of the probe which will cause damage and inaccurate readings to occur. Refer to the attached PDF for a visual guide.
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Bluetooth connection is lost frequently
on May 6, 2022
Posted by: Andy Roy
from Nashua, NH
Gender:Male
Expertise:Intermediate
The only issue which unfortunately makes the product unreliable is the poor connectivity over Bluetooth.
Imagine your meat is cooking and temperature readings are fine and then all of a sudden no more reading as the connection is lost.
Depending upon when this happened your good can get overcooked in not knowing when it reached or will reach the target temperature.
Depending upon when this happened your good can get overcooked in not knowing when it reached or will reach the target temperature.
Response from weber.comBy Weber Grills, Consumer Care, May 7, 2022
Thank you for your feedback. We are so sorry to hear you are having trouble with the Bluetooth connectivity on your iGrill 3. We see that you are already working with one of our reps to have the thermometer replaced. Our Support team is reaching out to follow up. Thank you!
Written by a customer while visiting weber.com