Customer reviews from weber.com
Weber - iGrill 3 Smart Thermometer - Black
Average customer rating
3.7
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
92
4 Stars
29
3 Stars
12
2 Stars
11
1 Star
35
72%of customers recommend this product.
(
113 out of
157)
Customer Reviews for Weber - iGrill 3 Smart Thermometer - Black
Customer Rating
1
Doesn't work for sh@#
on May 22, 2020
Posted by: Bill94062283
from Redwood City,CA
Gender:Male
This came with my genesis II grill. It comes with no instructions. I can't tell if it is on or off. When I plug it into my meat, it may or may not be registering a temperature.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, June 1, 2020
Hello, we are very sorry to hear about the issue you are having with your iGrill 3. When your unit is on you will see blue light around the power button and once it is powered off there will be no blue light. Our support team has reached out to you via email! Please let us know if we can assist you with anything else! Thanks !
Written by a customer while visiting weber.com
Customer Rating
1
$99? Really? Like Sharper Image—Over Priced
on November 30, 2019
Posted by: StuMarkSez
from Castle Rock, WA
Gender:Male
It works. A rich neighbor has one. He has everything. You can get wireless thermometers for $20. But to have that all important degree reading show up in your smart phone, you have to pay $100.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: RamC
Verified Purchase:Yes
bluetooth keeps disconnecting and once it disconnects, the iGrill3 doesn't pair again to the phone. Even after turning the device on/off and turning the phone bluetooth on/off. I have to go out and check the temperature with the old fashioned dial anyway. TOTAL WASTE OF MONEY. Really expected better quality from webber
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 6, 2020
Hi, We are sorry you are having a bad experience. Please try to take off the batteries and when you put them back on, hold the button for 15 seconds to do a full reset on the device. If you still have trouble with that please get in contact with us via email at reviews@weberstephen.com and we can help you troubleshoot. Thank you,
Written by a customer while visiting weber.com
Posted by: ChuckinNC
from Charlotte, NC
Gender:Male
Verified Purchase:Yes
I am not mechanically inclined. I thought it would be a snap. After reading the directions twice, I put the entire kit aside. A waste of $100 bucks.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, July 22, 2019
Thanks for your honest feedback! We're so sorry to hear that the installation process of your iGrill 3 was a bit difficult, however. Our team would love to help give you some pointers and has reached out to you via email to assist, so be on the lookout for their email. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Worthless Garbage
on November 15, 2020
Posted by: Disappointed Cust
from Florida
Despite following all instructions and trouble shooting instructions, it continually loses connection, even if the phone is right next to the grill. I have tried it on multiple phones and still experience the same, bad results. This product is terrible and Weber should have refunded my money when i first complained.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, November 19, 2020
Hello! We are very sorry to hear that you are experiencing some connectivity issues with your iGrill 3. We would suggest resetting your device to improve connectivity.
Please follow these steps from your Bluetooth settings menu:
• Tap on the icon to the right of the device and tap ‘Unpair’
• Turn Bluetooth off on your smart device
• Completely shut down your smart device
• With the iGrill 3 still powered on, press the power button on the front of the faceplate for 15 seconds to reset the iGrill 3
• After 15 seconds, the iGrill 3 will flash indicated that the reset was successful
• Power on your smart device and turn Bluetooth back on
• Open the Weber iGrill App
• Tap on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
• Tap 'Continue' once paired
If the issue remains after doing so, please contact our support team for additional assistance.
Thank you.
Please follow these steps from your Bluetooth settings menu:
• Tap on the icon to the right of the device and tap ‘Unpair’
• Turn Bluetooth off on your smart device
• Completely shut down your smart device
• With the iGrill 3 still powered on, press the power button on the front of the faceplate for 15 seconds to reset the iGrill 3
• After 15 seconds, the iGrill 3 will flash indicated that the reset was successful
• Power on your smart device and turn Bluetooth back on
• Open the Weber iGrill App
• Tap on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
• Tap 'Continue' once paired
If the issue remains after doing so, please contact our support team for additional assistance.
Thank you.
Written by a customer while visiting weber.com
Customer Rating
3
Missing features
on June 24, 2018
Posted by: SteveBcolorado
from Colorado
Gender:Male
The igrill app doesn’t allow for propane tank level monitoring. Also no control of the lights on grill. The app needs a 2017 / 2018 upgrade to the new grills. I chose the igrill3 for these features Otherwise I would have bought the standalone igrill.
Response from weber.comBy Weber Grills, Weber Grills, July 5, 2018
Hi! You should be able to monitor the fuel level as well as adjust the lights on your grill with the current app. We have reached out via email to help troubleshoot and get your iGrill working as expected. Thanks!
Written by a customer while visiting weber.com
Posted by: Jon Allen
Verified Purchase:Yes
Have overcooked first couple of things I has enough tried. The temps don’t coincide with a basic kitchen thermometer. About 10 to 20 degrees off. Pretty disappointed.
Response from weber.comBy Weber Grills, Consumer Care, November 30, 2021
We greatly appreciate you taking the time to share your feedback with us regarding the IGrill 3. We are so sorry to learn the probes are not accurate. This is an unusual occurrence and not the quality we expect from our products. Our team has reached out via email to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Jim Thomas
from Lawrence KS
Gender:Male
Verified Purchase:Yes
The temp probe reads the temp of the grill not the meat
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 27, 2021
We are sorry you are having issues with your Temperature Probe. Please check that the probe is inserted in the thickest part of the meat for the best reading results. If you continue to have issues, don't hesitate to get in touch with us at support@weberstephen.com or 1-800-446-1071. Thanks!
Written by a customer while visiting weber.com