Customer reviews from weber.com
Weber - iGrill 3 Smart Thermometer - Black
Average customer rating
3.7
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
88
4 Stars
29
3 Stars
12
2 Stars
11
1 Star
35
71%of customers recommend this product.
(
110 out of
154)
Customer Reviews for Weber - iGrill 3 Smart Thermometer - Black
Posted by: ChuckinNC
from Charlotte, NC
Gender:Male
Verified Purchase:Yes
I am not mechanically inclined. I thought it would be a snap. After reading the directions twice, I put the entire kit aside. A waste of $100 bucks.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, July 22, 2019
Thanks for your honest feedback! We're so sorry to hear that the installation process of your iGrill 3 was a bit difficult, however. Our team would love to help give you some pointers and has reached out to you via email to assist, so be on the lookout for their email. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Worthless Garbage
on November 15, 2020
Posted by: Disappointed Cust
from Florida
Despite following all instructions and trouble shooting instructions, it continually loses connection, even if the phone is right next to the grill. I have tried it on multiple phones and still experience the same, bad results. This product is terrible and Weber should have refunded my money when i first complained.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, November 19, 2020
Hello! We are very sorry to hear that you are experiencing some connectivity issues with your iGrill 3. We would suggest resetting your device to improve connectivity.
Please follow these steps from your Bluetooth settings menu:
• Tap on the icon to the right of the device and tap ‘Unpair’
• Turn Bluetooth off on your smart device
• Completely shut down your smart device
• With the iGrill 3 still powered on, press the power button on the front of the faceplate for 15 seconds to reset the iGrill 3
• After 15 seconds, the iGrill 3 will flash indicated that the reset was successful
• Power on your smart device and turn Bluetooth back on
• Open the Weber iGrill App
• Tap on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
• Tap 'Continue' once paired
If the issue remains after doing so, please contact our support team for additional assistance.
Thank you.
Please follow these steps from your Bluetooth settings menu:
• Tap on the icon to the right of the device and tap ‘Unpair’
• Turn Bluetooth off on your smart device
• Completely shut down your smart device
• With the iGrill 3 still powered on, press the power button on the front of the faceplate for 15 seconds to reset the iGrill 3
• After 15 seconds, the iGrill 3 will flash indicated that the reset was successful
• Power on your smart device and turn Bluetooth back on
• Open the Weber iGrill App
• Tap on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
• Tap 'Continue' once paired
If the issue remains after doing so, please contact our support team for additional assistance.
Thank you.
Written by a customer while visiting weber.com
Customer Rating
3
Missing features
on June 24, 2018
Posted by: SteveBcolorado
from Colorado
Gender:Male
The igrill app doesn’t allow for propane tank level monitoring. Also no control of the lights on grill. The app needs a 2017 / 2018 upgrade to the new grills. I chose the igrill3 for these features Otherwise I would have bought the standalone igrill.
Response from weber.comBy Weber Grills, Weber Grills, July 5, 2018
Hi! You should be able to monitor the fuel level as well as adjust the lights on your grill with the current app. We have reached out via email to help troubleshoot and get your iGrill working as expected. Thanks!
Written by a customer while visiting weber.com
Posted by: Jon Allen
Verified Purchase:Yes
Have overcooked first couple of things I has enough tried. The temps don’t coincide with a basic kitchen thermometer. About 10 to 20 degrees off. Pretty disappointed.
Response from weber.comBy Weber Grills, Consumer Care, November 30, 2021
We greatly appreciate you taking the time to share your feedback with us regarding the IGrill 3. We are so sorry to learn the probes are not accurate. This is an unusual occurrence and not the quality we expect from our products. Our team has reached out via email to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Jim Thomas
from Lawrence KS
Gender:Male
Verified Purchase:Yes
The temp probe reads the temp of the grill not the meat
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 27, 2021
We are sorry you are having issues with your Temperature Probe. Please check that the probe is inserted in the thickest part of the meat for the best reading results. If you continue to have issues, don't hesitate to get in touch with us at support@weberstephen.com or 1-800-446-1071. Thanks!
Written by a customer while visiting weber.com
Customer Rating
1
Sad to say this was the only time Weber let me dow
on January 21, 2023
Posted by: Vincea
from Vineland,nj
Gender:Male
Great concept not sure where it went wrong
Maybe software?
Maybe software?
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, January 21, 2023
Thank you for your feedback. We are so sorry to hear you are not having a good experience with the iGrill 3. We want to know more about what is happening. Our Care team is reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Susieross899
from Philadelphia, PA
Gender:Female
Verified Purchase:Yes
Very disappointed!!!!! It won’t sync up to my phone even after troubleshooting. I will be returning for a refund!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 21, 2021
Hi Susie, We want to help you with pairing your phone with your iGrill 3. Please be on the lookout for an email from us shortly. Thanks!
Written by a customer while visiting weber.com
Posted by: ccwalte
from Tulsa, Ok
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I have used this for the last 6 months.... works great but I refer the I-grill 2 feature of a digital reading on the actual device.
I would recommend this to a friend!
Written by a customer while visiting weber.com