Customer reviews from weber.com
Weber - iGrill 3 Smart Thermometer - Black
Average customer rating
3.7
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
88
4 Stars
29
3 Stars
12
2 Stars
11
1 Star
35
71%of customers recommend this product.
(
110 out of
154)
Customer Reviews for Weber - iGrill 3 Smart Thermometer - Black
Customer Rating
2
Measures Temp but poor connection
on June 2, 2020
Posted by: pakramer
from Chicago
Gender:Male
Expertise:Intermediate
Does a good job of measuring temperature. Only stays connected to phone for about a minute and have to turn device off and then back on to get it to connect. This happens even if leaving phone with screen on right next to the device. Does not allow you to monitor temp from a distance. Poor purchase choice. Should have purchased a device with a bettter connection
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, June 26, 2020
Hello, thank you for taking your time to submit your feedback! Our support team has reached out with some troubleshooting steps that may help with your connection issues! We sincerely apologize for this inconvenience. Your smart phone should stay connected to your iGrill 3 and let you monitor your temperature away from the grill!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Beverly Hills, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The temperature probe is not accurate. I was disappointed
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 15, 2022
Thank you for your feedback. We are sorry to learn that your temperature probe did not provide an accurate reading and we apologize for the disappointment!
All of our accessories are covered under warranty for 2 years. We would like to help!
Please look for an email outreach from our Support team. Thank you!
All of our accessories are covered under warranty for 2 years. We would like to help!
Please look for an email outreach from our Support team. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Probes died with very little use
on July 27, 2021
Posted by: Wileec
from Erie CO
Gender:Male
I have attempted to cook multiple roasts with this device. Each time I get wild readings without changed the sensor position. I believe that the probe wires are shorting out but this does not help when I get a full cooked message 320 minutes after a roast is placed on a low grill. I move the sensor and then in a couple of minutes I get the message that the roast is at 500 degrees. This product is not worth the money or the hassle of trying to get it to work.
I love the idea and am ashamed of Weber for putting such a device on the market in their name.
I have owned this for more than a year maybe 18 months but it has been in my cabinet for at least a year because it did not work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 29, 2021
Hi! We greatly appreciate your comments and feedback regarding the probes. It is unfortunate to hear the probes are not working properly. A representative has placed an order for new probes for you. Please reach out to Weber's support team by phone or email if you need anything further. Thank you!
Written by a customer while visiting weber.com
Posted by: Bob57
from Oregon
Verified Purchase:Yes
Does the job Needs more than one event to test durability. Wait a few months then ask me.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Brown Betty
from Columbia, MO
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Happy it has gas volume indicator. It cooks well and it's built rugged.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Customer Rating
1
Doesn't work for sh@#
on May 22, 2020
Posted by: Bill94062283
from Redwood City,CA
Gender:Male
This came with my genesis II grill. It comes with no instructions. I can't tell if it is on or off. When I plug it into my meat, it may or may not be registering a temperature.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, June 1, 2020
Hello, we are very sorry to hear about the issue you are having with your iGrill 3. When your unit is on you will see blue light around the power button and once it is powered off there will be no blue light. Our support team has reached out to you via email! Please let us know if we can assist you with anything else! Thanks !
Written by a customer while visiting weber.com
Customer Rating
1
$99? Really? Like Sharper Image—Over Priced
on November 30, 2019
Posted by: StuMarkSez
from Castle Rock, WA
Gender:Male
It works. A rich neighbor has one. He has everything. You can get wireless thermometers for $20. But to have that all important degree reading show up in your smart phone, you have to pay $100.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: RamC
Verified Purchase:Yes
bluetooth keeps disconnecting and once it disconnects, the iGrill3 doesn't pair again to the phone. Even after turning the device on/off and turning the phone bluetooth on/off. I have to go out and check the temperature with the old fashioned dial anyway. TOTAL WASTE OF MONEY. Really expected better quality from webber
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 6, 2020
Hi, We are sorry you are having a bad experience. Please try to take off the batteries and when you put them back on, hold the button for 15 seconds to do a full reset on the device. If you still have trouble with that please get in contact with us via email at reviews@weberstephen.com and we can help you troubleshoot. Thank you,
Written by a customer while visiting weber.com