Customer reviews from weber.com
Weber - iGrill 3 Smart Thermometer - Black
Average customer rating
3.7
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
93
4 Stars
30
3 Stars
13
2 Stars
11
1 Star
36
72%of customers recommend this product.
(
116 out of
160)
Customer Reviews for Weber - iGrill 3 Smart Thermometer - Black
Customer Rating
1
1 out of 3 times, it works every time
on April 9, 2020
Posted by: Tyman26
from Rockwell, IA
Gender:Male
Expertise:Intermediate
Firsts off I am a huge fan of Weber products, now for the bad.
I bought this at the end of the grilling season last fall. The first time I tried to use it, I installed all the components and batteries, and it would not turn on. Had to cook without it. waited 4 days for a response from customer service before exchanging for another unit (exchanged before I was contacted).
I bought this at the end of the grilling season last fall. The first time I tried to use it, I installed all the components and batteries, and it would not turn on. Had to cook without it. waited 4 days for a response from customer service before exchanging for another unit (exchanged before I was contacted).
Second time it worked perfect, was very happy with the results.
3rd time trying to use was early spring, turned it on, connected to my phone and all is good. I hooked up a temperature and it was reading 244 degrees before the grill was lit. Hooked in a different probe, and it worked fine. This could be an even more expensive device if you have to buy a new probe every time you want to use it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, April 11, 2020
Hi! We are sorry to hear that you are having trouble with your iGrill 3. Some times a quick reset on your device can help you fix these issues. We have reached out to via email to help troubleshoot. Thanks!
Written by a customer while visiting weber.com
Customer Rating
2
Bluetooth connectivity issues with pixel 3xl
on March 20, 2020
Posted by: Haithama
from Rancho Cordova CA
Connects to iPhone but doesn't want to connect to my pixel 3xl. I am forced to beg kids to use their phone every time I need to BBQ. PLEASE FIX YOUR BLUETOOTH CONNECTIVITY, ITS NOT MOST CHALLENGING TECH ISSUE.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, March 22, 2020
We are very sorry to hear about this issue! Our iGrill 3 is compatible with both Android and iOS smart devices. Please contact our support team and we would be happy to troubleshoot and help you get paired to your smartphone!
Written by a customer while visiting weber.com
Customer Rating
3
Works well but
on March 10, 2020
Posted by: Palo
Gender:Male
Expertise:Intermediate
I used my i grill 3 proves for the first time the other day and my stalls came out great but the color coating, red/yellow caught on fire from a flair up. Is this normal? Did I use them wrong? Can I still use them?
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, March 16, 2020
Thank you for your review. We are glad to hear you are enjoying your iGrill 3. Please reach out to our team at support@weberstephen.com for assistance with your probes. You should be able to still use them, however we would love to assist you.
Written by a customer while visiting weber.com
Posted by: Glaumeyer
from Florence, Ms
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like the way it works but the LP gas monitor module bottom clip broke when I was snapping it in place. I taped it in place for now.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, January 13, 2020
Thank you for your review! One of our iGrill team members has reached out to you via email regarding a replacement clip.
Written by a customer while visiting weber.com
Posted by: Demetrios
from Cyprus
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
A good thermometer that fits great on the Genesis II. It works well with my iOS app and allowed me grill the perfect ribeye steaks.
One thing that could have been better understood is the sensitivity of the probes, which appear to be more fragile that I anticipated. On my first grill with this product, one of the probes was under direct exposure to flame for a minute which not only caused the colored band to completely melt away but also permanently damaged the probe’s sensing capabilities and rendered it useless.
So especially when using on a gas grill make sure that exposure to flame is minimized for the probes.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, December 23, 2019
Thank you for your review! Our probes are covered under a 2-year warranty, so if you are experiencing any issues, please feel free to reach out to us at support@weberstephen.com for assistance.
Written by a customer while visiting weber.com
Posted by: Pletch
from Minneapolis
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've used this sensor twice and both times the meat has been cooked to perfection...I wish I would have bought this accessory immediately upon receiving the grill as a present!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
$99? Really? Like Sharper Image—Over Priced
on November 30, 2019
Posted by: StuMarkSez
from Castle Rock, WA
Gender:Male
It works. A rich neighbor has one. He has everything. You can get wireless thermometers for $20. But to have that all important degree reading show up in your smart phone, you have to pay $100.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Disappointed fuel sensor not working. I like the probes but am concerned about longevity due to sensor not responding.
Response from weber.comBy Weber Grills, Weber Grills, December 2, 2019
Thank you for your review! Our team of iGrill experts has reached out to you via email in order to assist you with this, so please be on the lookout for their message.
Written by a customer while visiting weber.com