Customer reviews from weber.com
Weber - iGrill 3 Smart Thermometer - Black
Average customer rating
3.7
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
92
4 Stars
29
3 Stars
12
2 Stars
11
1 Star
35
72%of customers recommend this product.
(
113 out of
157)
Customer Reviews for Weber - iGrill 3 Smart Thermometer - Black
Customer Rating
2
Bluetooth
on June 17, 2022
Posted by: twebb7134
from Lincoln, NE
Gender:Male
Expertise:Intermediate
Waste of money!! Won't stay connected (paired) for more than 5-10 minutes grill is in garage 30-40 feet away! All my other bluethooth devices don't have this problem very annoying always have to go to garage reload the app and pair every 5-10 min. It's A BIG hassle not worth it!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 21, 2022
Thank you for your feedback. We apologize for the frustration you are having regarding iGrill 3. That is not the experience we want our loyal Weber fans to have. In order to get connected to your iGrill 3, please follow these steps:
1. Download the Weber iGrill App
2. Enable Bluetooth on your smart device
3. Turn the iGrill 3 on
4. Open the Weber iGrill App
5. Tap on "Find Devices" or on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
6. Tap 'Continue' once paired
We would like to look more into this. Here at Weber, we stand by the quality of our products and cover them under great warranties. Our goal is to have you love our products just as much as we do.
Our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
1. Download the Weber iGrill App
2. Enable Bluetooth on your smart device
3. Turn the iGrill 3 on
4. Open the Weber iGrill App
5. Tap on "Find Devices" or on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
6. Tap 'Continue' once paired
We would like to look more into this. Here at Weber, we stand by the quality of our products and cover them under great warranties. Our goal is to have you love our products just as much as we do.
Our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Posted by: SoCal Cook
from Orange County, CA
Gender:Male
Verified Purchase:Yes
Takes the guessing out of when the meat is ready. Sometimes what you're cooking may look ready but you find out after everything is turned off that you need to add more time; this option eliminates this problem.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Won’t connect
on May 22, 2020
Posted by: Arin
from Galloway,ohio
Gender:Male
Received with grill. Will not connect to any near by devices after maybe 2 months. Cool concept but lacking tech.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, June 1, 2020
Hello, we are very sorry to hear about this issue. Our support team just reached out to you regarding your connectivity troubles. We hope to help you enjoy your iGrill 3 soon!
Written by a customer while visiting weber.com
Customer Rating
1
Could be cool - but ZERO support!
on June 15, 2022
Posted by: BBQ 987
from LA
Gender:Male
Expertise:Intermediate
I tried to like it.
Nice design, Bluetooth worked, and I was grilling!
Then, temps varied. Finally the started on the 200s+ and wouldn’t go down. I swapped probes, replaced the battery - no joy.
Nice design, Bluetooth worked, and I was grilling!
Then, temps varied. Finally the started on the 200s+ and wouldn’t go down. I swapped probes, replaced the battery - no joy.
Support is a joke. Tickets are NEVER answered. I don’t know why tfe bother to accept requests, since nobody answers them.
Pretty paperweight is what I have now…
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 21, 2022
We are sorry to hear that your iGrill 3 is causing issues for you but look forward to helping solve this issue. Here at Weber, we stand by the quality of our products and cover them under great warranties. Our main goal is to have you love our products just as much as we do.
When using the iGrill Probes and for best results, please keep these safe usage guidelines in mind:
• Do not allow the wiring of the probes to be exposed to open flame or direct heat for extended periods of time. Doing so may damage the probes resulting in inaccurate readings. We recommend suspending the wiring through an opening in your smoker or grill, such as the rotisserie slot.
• To clean the iGrill Pro Meat Probes, wipe them down with either a damp towel or a sanitary wipe. Do not submerge the probes in water or liquid of any kind. This may result in moisture entering the crimp and wiring of the probe which will cause damage and inaccurate readings to occur. Refer to the attached PDF for a visual guide.
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
When using the iGrill Probes and for best results, please keep these safe usage guidelines in mind:
• Do not allow the wiring of the probes to be exposed to open flame or direct heat for extended periods of time. Doing so may damage the probes resulting in inaccurate readings. We recommend suspending the wiring through an opening in your smoker or grill, such as the rotisserie slot.
• To clean the iGrill Pro Meat Probes, wipe them down with either a damp towel or a sanitary wipe. Do not submerge the probes in water or liquid of any kind. This may result in moisture entering the crimp and wiring of the probe which will cause damage and inaccurate readings to occur. Refer to the attached PDF for a visual guide.
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Connection problems— TERRIBLE!!
on July 5, 2020
Posted by: Skinny06
from Baton Rouge Louisiana
Gender:Male
Expertise:Intermediate
Love my Weber grill and thought this would be a great addition but boy was I wrong, 3rd time using and not one time has it kept connection to my phone throughout a cook, even with phone sitting on the gril.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, July 10, 2020
Hello, we are very sorry to hear about this! Your iGrill 3 should stay connected to your smart phone in that short range. We have passed your feedback to our support team and they just reached out via email. We hope to go through some troubleshooting steps and assist you with this issue!
Written by a customer while visiting weber.com
Posted by: A Johnson
from Florence Ky
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Doesn’t work with my iPhone 11pro. When trying to sync with iPhone I keep getting a “device not supported “ message
Response from weber.comBy Weber grills, Weber grills , July 18, 2020
Hello, we are sorry to hear about the trouble with this. We have passed your information to our support team and they will contact you shortly via email. Thanks!
Written by a customer while visiting weber.com
Customer Rating
1
Loose signal every 2 min and needs a restart
on May 23, 2021
Posted by: PLLL
from Qc. Can
Don’t spend on this, it’s cheap and useless. Contact will be lost every 2 min, plus if you go farther than 15 feet it’ll loose contact with your phone. You’ll need to reboot both app and sensor everytime. This is pure garbage!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 23, 2021
Thank you for your feedback. We are sorry to hear that you are having difficulty maintaining a connection with your iGrill 3. It sounds like it may need a quick reset to restore full connectivity. Here's how to do a reset:
• Tap on the icon to the right of the device and tap ‘Unpair’
• Turn Bluetooth off on your smart device and completely shut down your smart device
• With the iGrill 3 still powered on, press the power button on the front of the faceplate for 15 seconds to reset the iGrill 3
• Power on your smart device and turn Bluetooth back on
• Open the Weber iGrill App
• Tap on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
• Tap 'Continue' once paired
Sorry for the inconvenience. If you are still having issues, please reach out to us directly so we can help!
• Tap on the icon to the right of the device and tap ‘Unpair’
• Turn Bluetooth off on your smart device and completely shut down your smart device
• With the iGrill 3 still powered on, press the power button on the front of the faceplate for 15 seconds to reset the iGrill 3
• Power on your smart device and turn Bluetooth back on
• Open the Weber iGrill App
• Tap on ‘Start Grilling' followed by 'Pair' on the photo of your iGrill 3
• Tap 'Continue' once paired
Sorry for the inconvenience. If you are still having issues, please reach out to us directly so we can help!
Written by a customer while visiting weber.com
Customer Rating
1
IGrill - don’t waste your money
on April 20, 2021
Posted by: RJwhite
from Overland Park, KS
Gender:Male
I purchased my second Weber Genesis grill 4 years ago (4 burner). Love the grills. New one came with an IGrill. Thought this was a great idea. It didn’t work and Weber sent me a new one. It worked but connectivity is a mess and my router is only 20 feet away from our grill. The real issue are the probes. I think I have gone through a minimum of 12 it might be closer to 16. When they work its great but its short lived. They start giving out all sort of random measurement or just continuously increase in temperature making the alarm go off. And no matter how much you try to be gentle and take care of them they break. Just buy a thermometer.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 21, 2021
Hello RJwhite, We are sorry to hear about your experience with our iGrill 3. We would be happy to help look into these issues with you. We have reached out to you to further assist. Thanks.
Written by a customer while visiting weber.com