Customer reviews from weber.com
Weber - iGrill 3 Smart Thermometer - Black
Average customer rating
3.7
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
92
4 Stars
30
3 Stars
12
2 Stars
11
1 Star
35
72%of customers recommend this product.
(
114 out of
158)
Customer Reviews for Weber - iGrill 3 Smart Thermometer - Black
Posted by: Rattler
from California
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I bought this unit for cooking our Christmas prime rib and fortunately I had kept my old remote temp unit. Used the #1 port and the unit flat lined at 70 degrees for the first 1 1/2 hrs. Put probe in the #2 port and temp went up to 105. Put the probe for my old unit in the meat and it showed 120. The Weber temp finally got to 110, old unit 125, pulled the meat and it was perfect 125 med-rare. If I had used the iGill 3 until it got to 125 the meat would have been well done!! Will use it again to see how it does but I will definitely have a back up!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 7, 2019
Thank you for taking the time to share your experience with us. We apologize that is has been less than satisfactory, however. One of our iGrill experts has reached out to you to discuss your warranty and assist your further.
Written by a customer while visiting weber.com
Posted by: dss1
from TX
Gender:Male
Verified Purchase:Yes
bluetooth completely non functional, as mentione in many prior reviews. A complete rip-off, tho to be fair the reviews were fair warning
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, June 16, 2020
Hello, we are very sorry to hear about the Bluetooth issue with your iGrill 3. We have passed your feedback to our support team and they reached out to you with some troubleshooting steps. We want to ensure that your iGrill unit is working properly so you can enjoy your thermometer!
Written by a customer while visiting weber.com
Customer Rating
1
Weak Bluetooth
on September 4, 2022
Posted by: R1960
from Nj
Gender:Male
You can’t get more than 10’ from your girl or you have reconnect the Bluetooth. I don’t bother with it anymore. When will you come out with one that fits on the grill like this one and is WiFi?
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, September 8, 2022
We appreciate your feedback and will be sure to share this with our team. We do have the Weber Connect Smart grilling hub also available as an option. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Great idea, lousy performance...
on August 13, 2019
Posted by: eba85
from Mexico City
Gender:Male
After owning a very simple instant-read thermometer for a few years, I decided to buy these “system” when I acquired a compatible Genesis LX grill. Although the general idea is great, in practice this thing does not work at all! After setting it up and connecting the probes, I get about 3 minutes of good readings on the app, afterwards, the signal keeps getting lost and I must reboot the iGrill system in order for it to send the reading again. This happens about every 2-3 minutes, which is absolutely annoying, considering its intended purpose of monitoring cooking temperature continuously. I would definitely not recommend it and will have to go back to my old thermometer after spending more than double on this...
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, August 21, 2019
Thank you for reaching out to us! To help extend the Bluetooth range and strengthen the connection of your iGrill 3, we recommend periodically resetting your device by following these steps:
- Press down on the power button until you hear a beep
- Head to your phone's Bluetooth settings and locate your iGrill 3 in the list of connected devices
- For iOS, select "Forget this device" or for Android, select "Unpair"
- Restart your phone, open the app, and pair
Thank you!
- Press down on the power button until you hear a beep
- Head to your phone's Bluetooth settings and locate your iGrill 3 in the list of connected devices
- For iOS, select "Forget this device" or for Android, select "Unpair"
- Restart your phone, open the app, and pair
Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
1 out of 3 times, it works every time
on April 9, 2020
Posted by: Tyman26
from Rockwell, IA
Gender:Male
Expertise:Intermediate
Firsts off I am a huge fan of Weber products, now for the bad.
I bought this at the end of the grilling season last fall. The first time I tried to use it, I installed all the components and batteries, and it would not turn on. Had to cook without it. waited 4 days for a response from customer service before exchanging for another unit (exchanged before I was contacted).
I bought this at the end of the grilling season last fall. The first time I tried to use it, I installed all the components and batteries, and it would not turn on. Had to cook without it. waited 4 days for a response from customer service before exchanging for another unit (exchanged before I was contacted).
Second time it worked perfect, was very happy with the results.
3rd time trying to use was early spring, turned it on, connected to my phone and all is good. I hooked up a temperature and it was reading 244 degrees before the grill was lit. Hooked in a different probe, and it worked fine. This could be an even more expensive device if you have to buy a new probe every time you want to use it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, April 11, 2020
Hi! We are sorry to hear that you are having trouble with your iGrill 3. Some times a quick reset on your device can help you fix these issues. We have reached out to via email to help troubleshoot. Thanks!
Written by a customer while visiting weber.com
Posted by: AdyW
from Murrells Inlet SC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I bought the product 3 weeks ago and it does more than I expected. Easy to fit. Simple to use. Perfect results every time. Saves going in and out. Pungent food smells outside not inside. I love it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great experience using mine
on August 2, 2020
Posted by: Jmccainjr
from St. Louis Missouri
Gender:Male
Purchase 30 days ago and works perfect with my phone
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ashley0418
from Manitoba, Canada
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Great product, good for large cuts of meat which can be difficult grilling but this makes it much easier.
I would recommend this to a friend!
Written by a customer while visiting weber.com