Customer reviews from weber.com
Weber - iGrill 3 Smart Thermometer - Black
Average customer rating
3.7
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
88
4 Stars
29
3 Stars
12
2 Stars
11
1 Star
35
71%of customers recommend this product.
(
110 out of
154)
Customer Reviews for Weber - iGrill 3 Smart Thermometer - Black
Customer Rating
1
1 out of 3 times, it works every time
on April 9, 2020
Posted by: Tyman26
from Rockwell, IA
Gender:Male
Expertise:Intermediate
Firsts off I am a huge fan of Weber products, now for the bad.
I bought this at the end of the grilling season last fall. The first time I tried to use it, I installed all the components and batteries, and it would not turn on. Had to cook without it. waited 4 days for a response from customer service before exchanging for another unit (exchanged before I was contacted).
I bought this at the end of the grilling season last fall. The first time I tried to use it, I installed all the components and batteries, and it would not turn on. Had to cook without it. waited 4 days for a response from customer service before exchanging for another unit (exchanged before I was contacted).
Second time it worked perfect, was very happy with the results.
3rd time trying to use was early spring, turned it on, connected to my phone and all is good. I hooked up a temperature and it was reading 244 degrees before the grill was lit. Hooked in a different probe, and it worked fine. This could be an even more expensive device if you have to buy a new probe every time you want to use it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, April 11, 2020
Hi! We are sorry to hear that you are having trouble with your iGrill 3. Some times a quick reset on your device can help you fix these issues. We have reached out to via email to help troubleshoot. Thanks!
Written by a customer while visiting weber.com
Posted by: AdyW
from Murrells Inlet SC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I bought the product 3 weeks ago and it does more than I expected. Easy to fit. Simple to use. Perfect results every time. Saves going in and out. Pungent food smells outside not inside. I love it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great experience using mine
on August 2, 2020
Posted by: Jmccainjr
from St. Louis Missouri
Gender:Male
Purchase 30 days ago and works perfect with my phone
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ashley0418
from Manitoba, Canada
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Great product, good for large cuts of meat which can be difficult grilling but this makes it much easier.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Weak Bluetooth
on September 4, 2022
Posted by: R1960
from Nj
Gender:Male
You can’t get more than 10’ from your girl or you have reconnect the Bluetooth. I don’t bother with it anymore. When will you come out with one that fits on the grill like this one and is WiFi?
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, September 8, 2022
We appreciate your feedback and will be sure to share this with our team. We do have the Weber Connect Smart grilling hub also available as an option. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: SoCal Cook
from Orange County, CA
Gender:Male
Verified Purchase:Yes
Takes the guessing out of when the meat is ready. Sometimes what you're cooking may look ready but you find out after everything is turned off that you need to add more time; this option eliminates this problem.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Won’t connect
on May 22, 2020
Posted by: Arin
from Galloway,ohio
Gender:Male
Received with grill. Will not connect to any near by devices after maybe 2 months. Cool concept but lacking tech.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, June 1, 2020
Hello, we are very sorry to hear about this issue. Our support team just reached out to you regarding your connectivity troubles. We hope to help you enjoy your iGrill 3 soon!
Written by a customer while visiting weber.com
Customer Rating
1
Could be cool - but ZERO support!
on June 15, 2022
Posted by: BBQ 987
from LA
Gender:Male
Expertise:Intermediate
I tried to like it.
Nice design, Bluetooth worked, and I was grilling!
Then, temps varied. Finally the started on the 200s+ and wouldn’t go down. I swapped probes, replaced the battery - no joy.
Nice design, Bluetooth worked, and I was grilling!
Then, temps varied. Finally the started on the 200s+ and wouldn’t go down. I swapped probes, replaced the battery - no joy.
Support is a joke. Tickets are NEVER answered. I don’t know why tfe bother to accept requests, since nobody answers them.
Pretty paperweight is what I have now…
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 21, 2022
We are sorry to hear that your iGrill 3 is causing issues for you but look forward to helping solve this issue. Here at Weber, we stand by the quality of our products and cover them under great warranties. Our main goal is to have you love our products just as much as we do.
When using the iGrill Probes and for best results, please keep these safe usage guidelines in mind:
• Do not allow the wiring of the probes to be exposed to open flame or direct heat for extended periods of time. Doing so may damage the probes resulting in inaccurate readings. We recommend suspending the wiring through an opening in your smoker or grill, such as the rotisserie slot.
• To clean the iGrill Pro Meat Probes, wipe them down with either a damp towel or a sanitary wipe. Do not submerge the probes in water or liquid of any kind. This may result in moisture entering the crimp and wiring of the probe which will cause damage and inaccurate readings to occur. Refer to the attached PDF for a visual guide.
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
When using the iGrill Probes and for best results, please keep these safe usage guidelines in mind:
• Do not allow the wiring of the probes to be exposed to open flame or direct heat for extended periods of time. Doing so may damage the probes resulting in inaccurate readings. We recommend suspending the wiring through an opening in your smoker or grill, such as the rotisserie slot.
• To clean the iGrill Pro Meat Probes, wipe them down with either a damp towel or a sanitary wipe. Do not submerge the probes in water or liquid of any kind. This may result in moisture entering the crimp and wiring of the probe which will cause damage and inaccurate readings to occur. Refer to the attached PDF for a visual guide.
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com